Account Manager

Acolad; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that leads in content and language solutions, where your role will be pivotal in achieving revenue and growth targets. You'll develop strong relationships with key clients, collaborate with diverse teams, and implement innovative sales strategies to enhance customer satisfaction. This position offers a unique opportunity for professional development in a collaborative environment that values diversity and creativity. Be part of a mission that drives growth for some of the world's leading brands while enjoying a supportive workplace that fosters talent and innovation.

Qualifications

• Strong relationship-building skills with key customer contacts.
• Ability to develop strategic account plans and manage revenue pipelines.

Responsibilities

• Develop and maintain relationships with key customers to drive growth.
• Collaborate with teams to implement sales strategies and meet KPIs.

Skills

Negotiation Skills

Communication Skills

Sales Strategy Development

Client Relationship Management

Market Awareness

Education

Bachelor's Degree

Sales or Marketing Certification

Tools

Salesforce

Job description

Acolad is the global leader in content and language solutions. Its mission is to support companies across all industries to scale globally and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group operates in 23 countries across Europe, North America, and Asia, with over 1,800 employees supported by a network of 20,000+ linguists worldwide.

At Acolad, every position is key to our global growth: we know that our success depends on the success of our people.

Joining Acolad offers a unique opportunity for professional development within a collaborative global environment that fosters talent and creativity. We continuously seek new talent to support our mission of driving growth and innovation for some of the world’s leading brands.

We are revolutionizing the localization industry with enterprise-grade SaaS solutions that enable businesses to deliver localized content efficiently. Our mission is to harness cutting-edge AI technology to create innovative, user-centric products that redefine content localization management and delivery.

Check out Our brand video to learn more about us!

Main Purpose:

Achieve revenue and growth targets within an assigned portfolio of strategic accounts, ensuring profitability and customer satisfaction. Be a role model in hunting within existing accounts and identifying upsell and cross-sell opportunities. Successful candidates will have the opportunity to support and coach team members on these topics.

Main Responsibilities:

• Develop and maintain strong relationships with key customer contacts, creating new ones to support business growth and financial objectives (Revenue, Gross Margin).
• Collaborate with Sales, Global Account Directors, and Solution Management on business opportunities. Act as a client advocate within the organization.
• Develop and maintain Strategic Account Plans and manage a pipeline of revenue and activities.
• Implement sales and account growth strategies in cooperation with the HoAM, positioning all Acolad solutions and services with the help of product specialists.
• Meet targets and KPIs for your accounts, working with HoAM and production teams to maximize customer lifetime value.
• Forecast sales and monitor the pipeline in Salesforce.
• Visit clients regularly to represent Acolad and identify expansion opportunities.

• Possess knowledge of company services and solutions, articulating value propositions clearly.
• Demonstrate negotiation and persuasion skills, influencing stakeholders and closing deals.
• Exhibit excellent written and verbal communication skills for engaging clients and internal teams.
• Build and manage long-term client relationships for satisfaction and growth.
• Develop presentations and tailored proposals for clients and prospects.
• Manage accounts strategically through mapping, planning, and development.
• Maintain market and competitor awareness to identify opportunities and position solutions effectively.
• Stay informed about industry trends and challenges for insightful client conversations.

Acolad is committed to diversity, equity, and inclusion, believing that a diverse workforce enriches the workplace and enhances adaptability. We welcome applications from all qualified candidates, regardless of background.