Account Manager

DOCOsoft; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to enhance client relationships and drive business growth. This role is pivotal in managing accounts, understanding client needs, and developing effective sales strategies. The ideal candidate will possess proven account management experience, particularly in the InsurTech or Fintech sectors, and will thrive in a competitive environment. Join a supportive team that values your contributions and offers exciting challenges to grow your skills. If you're ready to make a significant impact in the London insurance market, this opportunity is perfect for you.

Benefits

25 days Annual Leave

Private pension

Bonus scheme

Private health

Life assurance

Qualifications

• 2-3 years of account management experience, preferably in InsurTech or Fintech.
• Strong negotiation and closing skills are essential.

Responsibilities

• Manage client accounts and develop strong relationships to retain business.
• Increase revenue through upselling and account renewals.

Skills

Account Management

Negotiation Skills

Client Relationship Building

Results Orientation

Self-Motivation

Education

Experience in InsurTech or Fintech

Experience in London Insurance Market

Job description

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Account Manager

The Account Manager is critical to the successful relationship between DOCOsoft and our clients. This role will focus on the development and retention of our client business, and an ability to develop strong business relationships is crucial to the success of this role. The Account Manager will work within a supportive customer-facing team and is responsible for the development and implementation of sales strategies and best practices to achieve DOCOsoft's objectives and targets for named accounts.

Key Responsibilities

1. Responsible for all areas of account management, including the development of good account knowledge, understanding clients' businesses, and resolving issues in a timely manner; understanding competitor solutions and the client's current and developing needs.
2. Increase streams of revenue through upselling of DOCOsoft solutions which address customers' business needs.
3. Build strong relationships with clients and market contacts in order to retain business and identify expansion opportunities.
4. Develop and execute a plan to manage all account renewals, initiating communication with the client at the right time and fulfilling contractual obligations for providing account information to the client.
5. Stay informed of industry trends, competition, and changing technology by utilising resources available and attending appropriate networking events.

Skills and Qualifications

1. Proven experience and in-depth understanding of managing accounts, many of which require complex integrated solution strategies.
2. 2-3 years experience preferable in the InsurTech or Fintech space.
3. Experience in the London insurance market ideal.
4. Strong results orientation, with the commitment and drive to achieve a new business goal in a demanding and competitive business environment.
5. Exceptional negotiation and closing skills to manage opportunities to a successful conclusion.
6. Ability to prioritise tasks and clients, to ensure time is maximised for revenue-retaining activities and the most important customers receive an excellent level of account management.
7. Confidence and calm when interacting with senior audiences.
8. High level of initiative and self-motivation.

Who we are:

DOCOsoft is a leading software and services provider to Lloyd's of London and the broader London insurance market. Since our foundation, we have grown to become one of the leading insurance software specialists in the London Insurance Market. We are a growing team of over 80 colleagues based in Dublin, London, Tokyo, Portugal, Spain, India, and Poland.

Here's what we have to offer:

DOCOsoft aspires to be a market leader in the technology sector, and we are always looking for new ways to approach projects or improve existing content. We look to hire people that will help us achieve this with hard work, enthusiasm, and an expression of their own ideas.

We offer our people:

• The opportunity to impact our growing business - everyone's contribution matters!
• A team environment that is focused on the creation and delivery of great products for our clients.
• Exciting challenges to grow and enhance their skills.
• A competitive pay and benefits package including:

• 25 days Annual Leave,
• Private pension,
• Bonus scheme,
• Private health,
• Life assurance.

Equal Opportunity Employer:

DOCOsoft is committed to building an inclusive and diverse team that represents a variety of backgrounds, experiences, and perspectives. We welcome applications from all suitably qualified candidates and do not discriminate on the grounds of race, religion, gender, marital or family status, age, disability, sexual orientation, membership of the travelling community, or any other basis as protected by applicable law. Should you require reasonable accommodations during any stage of the recruitment process, please let us know.