Account Manager

MiQ; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

MiQ is seeking an Account Manager for the International department in London. This role involves managing client relationships, campaign execution, and technical support, while ensuring high-quality service for German-speaking clients. The ideal candidate will have experience in an advertising agency and be fluent in German, bringing a can-do attitude to thrive in a dynamic, global environment.

Benefits

Hybrid work environment

Generous annual PTO

Bonus and performance incentives

Qualifications

• Fluency in German (speaking and writing).
• Client-facing experience required.
• Ability to build strong relationships.

Responsibilities

• Manage client service and campaign operations seamlessly.
• Deliver client reporting and insights.
• Troubleshoot campaign issues and manage operational processes.

Skills

Client facing experience

Relationship building

Communication skills

Problem solving

Education

Minimum 2 years in advertising/media agency

Tools

Salesforce

Job description

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What you’ll do We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Manager in International department, you’ll have the chance to manage:

Client Service:

• Deliver consistent, reliable and friendly service for all MiQ clients
• Ensure campaign operations are seamless
• Resolve client issues quickly and without fallout
• Organise client entertainment where appropriate
• Arrange face-to-face and virtual meetings with German clients in local language

Campaign Management:

• Pre-campaign:
• QA of pre campaign documents
• Project manage build of creative assets & other campaign setup requirements
• Manage creative tag trafficking
• Campaign activation:
• Request and deliver screengrabs
• Ensure client reporting is setup
• Monitor pacing and performance of campaigns against benchmarks
• Request and secure upweight of activity where appropriate
• End of campaign:
• Manage and deliver post campaign reporting and insights
• Manage re-booking of BAU activity

Administrative Support:

• CRM (Salesforce) - IO management & understanding of Sales’ pipeline
• Obtain PO details to enable smooth client billing
• Reconciliation of bookings
• Investigation and resolution of invoice queries
• Manage operational processes within Germany’s monthly billing cycle

Communication:

• Frequent client communication: email, phone/video and face-to-face (including travel)
• Delivering virtual / face-to-face presentations of MiQ campaign results and MiQ products
• Tracking & upwards and horizontal communication of campaign issues
• Ad-hoc communication with third party providers
• Internal communication of opportunities and threats to the wider international team

Technical Support:

• Implementation of tracking pixels and macros
• Knowledge of Tag Management Systems (e.g. GTM)
• Troubleshooting campaign issues when they arise
• Training new AM team members in our systems and the wider programmatic ecosystem

What you’ll bring

• German language fluency (writing and speaking)
• Minimum 2 years in an advertising/media agency (or similar)
• Client facing and/or customer service experience
• International & German client experience highly desirable
• Ability to build strong relationships
• A can-do attitude, with a dream to grow alongside us.
• Willingness to travel 4-8 times a year to Germany

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ.

If you have a passion for the role, please still apply.

What’s in it for you MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work.

Values:

Our values are so much more than statements . They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion
• We figure it out - Determination
• We anticipate the unexpected -Agility
• We dare to be unconventional -Courage

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment
• New hire orientation with job specific onboarding and training
• Internal and global mobility opportunities
• Bonus and performance incentives
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities