Account Manager

Ignite; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading agency in London is seeking an Account Manager who will lead multiple hospitality and lifestyle clients. The ideal candidate should have a passion for exceptional client service, along with strong organizational and communication skills. This role involves managing projects from inception to delivery while collaborating with the Marketing Director to ensure successful campaign execution. The work environment is dynamic, providing a great opportunity for growth in a fast-paced setting.

Benefits

Flexible working hours

20 days paid holiday plus bank holidays

Birthday off

Christmas to New Year studio shutdown

Dog-friendly office

Free access to gyms across the FORA estate

Qualifications

• 3+ years of account management experience in a creative agency.
• Experience managing projects and delivering client service.
• Understanding of hospitality brands preferred.

Responsibilities

• Be the primary contact for clients and manage day-to-day operations.
• Oversee project delivery and client relationships.
• Support the Marketing Director in campaign execution.

Skills

Client Management

Project Management

Communication

Organizational Skills

Problem Solving

Job description

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We’re looking for an Account Manager who can bring energy, direction & clarity to help our clients thrive in a fast-paced creative environment.

You’ll be the day-to-day lead on some of our most exciting hospitality and lifestyle clients – managing projects from start to finish, building strong, collaborative relationships with the clients & immersing yourself in their brands. You’ll work closely with a Marketing Director to turn big-picture thinking into brilliantly executed campaigns, content and creative outputs.

This role is ideal for someone who’s passionate about delivering exceptional client service – combining commercial awareness, hospitality know-how and sharp attention to detail, while never losing sight of the bigger picture.

Responsibilities include:

Client Management & Delivery

• Be the primary day-to-day contact for your clients, owning communication and keeping everything running smoothly.
• Build genuine relationships based on trust, reliability and value; utilising both virtual and in-person touch points.
• Run meetings with purpose, prepare clear agendas, and follow through on actionable next steps.
• Immerse yourself in client venues and environments where possible to gain a deep understanding of their world.
• Support the Marketing Director on larger multi-disciplinary service clients whilst owning & ensuring success for your own clients.

Briefing & Internal Coordination

• Represent the ‘voice of the client’ inside the agency—ensuring every brief is aligned with their goals and expectations.
• Write and manage detailed briefs for creative, technical and media teams, ensuring all context and objectives are clear.
• Lead kick-offs, retrospectives and lessons-learned sessions to improve how we work together.
• Coordinate with specialists, flag key decisions, and ensure work is delivered on time, on budget and to a high standard.
• Maintain clear labelling and filing systems for all client-facing and internal documents.

Project & Campaign Execution

• Own the delivery of client retainers and projects from end to end – ensuring smooth workflows, schedules and quality outcomes.
• Collaborate with the Studio Manager to schedule work, book in specialists, and keep everything running to plan.
• Track project progress, prevent scope creep, and raise any risks before they become problems.
• Manage onboarding and offboarding of client accounts with precision and care.
• Champion Ignite’s internal processes – helping teams follow best practice and work efficiently.

Client Growth & Strategic Support

• Work closely with your Marketing Director to turn strategy into action and help deliver long-term client success & growth (both performance and financial – focussed).
• Translate strategic plans into actionable deliverables and timelines.
• Support in preparing reports & proactive decks to demonstrate success & drive account growth.
• Define and scope new client work – ensuring clarity around objectives, budgets and timelines.
• Track and manage project budgets, working with the MD and Ops team to balance profitability and client value.
• Spot upsell opportunities and play a key role in growing accounts sustainably, with support from your MD.
• Secure approvals on scopes, costs and deliverables, and monitor profitability throughout.

Account Ownership & Commercial Accountability

• Bring energy & excitement to the account!
• Own the day-to-day success of your client accounts, holding a full 360° view of their needs, challenges and growth potential.
• Be proactive in identifying and resolving obstacles, internally and externally.
• Be the quality gatekeeper—ensuring every piece of work meets both Ignite’s standards and the client’s expectations.
• Lead and support internal teams, providing the information and clarity they need to deliver their best work.

You’ll thrive in this role if you:

• Have 3+ years of account management experience, ideally in a creative, social or digital agency.
• Are highly organised with experience with project management.
• Have an interest and background delivering exceptional
• Love working with food, drink and hospitality brands.
• Are a confident communicator who can juggle multiple priorities.
• Understand how to balance creative energy with commercial awareness.
• Take pride in delivering great work – and in helping teams come together to make it happen.
• Are comfortable working in a fast-paced environment and staying calm under pressure.
• Are solutions-lead & a problem solver.
• Genuinely flexible working hours
• 20 days paid holiday plus bank holidays, your birthday off and Christmas to New Year studio shutdown
• Dog-friendly office spaces
• Free access to gyms across the FORA estate