Account Manager

Abound; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a dynamic fintech company on a mission to make loans accessible to all. As a key client manager, you will build strong relationships, analyze client performance, and drive growth through innovative lending solutions. This role offers the chance to work in a hybrid environment, with opportunities for equity ownership and a supportive culture that values personal development. You'll enjoy generous holiday allowances, a wellness budget, and unique perks like a paid sabbatical after four years. Embrace the challenge of a fast-paced startup while making a real impact in the financial services sector.

Benefits

Equity Ownership

Hybrid Work Model

25 Days Holiday

2 Paid Volunteering Days

Paid Sabbatical

Employee Loan

Free Gym Membership

Electric Vehicle Savings

Team Wellness Budget

Qualifications

• 1-3 years of experience in consulting or client-facing roles.
• Strong relationship-building and communication skills.

Responsibilities

• Serve as the main point of contact for assigned clients.
• Proactively manage account performance and identify risks.
• Lead regular account reviews and performance check-ins.

Skills

Account Management

Customer Success

Communication Skills

Analytical Thinking

Understanding of Lending Products

Job description

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About the role

We're on a mission to make affordable loans available to more people. Using the power of Open Banking, we have built state-of-the-art technology that allows us to look beyond traditional credit scores and offer fairer credit to people ignored by traditional lenders.

We have two parts of our business. On the consumer side, we have Abound. Abound has proven that our approach works at scale, with over £650 million lent to-date. While other lenders only look at your credit score, we use Open Banking to look at the full picture - what you earn, how you spend, and what's left at the end.

On the B2B side, we have Render. Render is our award-winning software-as-a-service platform that allows Abound to make better, less risky lending decisions. And less risky decisions mean we can offer customers better rates than they can usually find elsewhere. We're taking Render global so that more companies, from high-street banks to other fintechs, can offer affordable credit to their customers.

What you'll be doing

• Serve as the main point of contact for assigned clients, building trust and rapport.
• Develop a deep understanding of each client's business model and how our embedded lending and SaaS solutions support their growth.
• Proactively manage account performance, identify risks, and develop strategies to address them.
• Monitor client usage data and lending performance to surface insights and recommend optimizations.
• Collaborate with product and technical teams to support client onboarding and ongoing feature adoption.
• Lead regular account reviews and performance check-ins with clients.
• Identify and close upsell opportunities in partnership with the commercial team.
• Represent the voice of the customer internally, providing feedback to inform product development and service improvements.

Who you are

• 1 - 3 years of experience in consulting, account management, customer success, or client-facing roles - ideally within fintech, SaaS, or financial services.
• Strong relationship-building and communication skills.
• A commercial mindset - comfortable identifying opportunities and contributing to revenue growth.
• Experience or understanding of lending products, credit risk, or financial APIs is a strong plus.
• Analytical thinker with the ability to interpret data and turn insights into action.
• Comfortable working in a fast-paced, evolving startup environment.
• Tech-savvy - able to quickly learn new platforms and tools.

What we offer

• Everyone owns a piece of the company - equity
• Hybrid with 3 days a week in the office
• 25 days' holiday a year, plus 8 bank holidays
• 2 paid volunteering days per year
• One month paid sabbatical after 4 years
• Employee loan
• Free gym membership
• Save up to 60% on an electric vehicle through our salary sacrifice scheme with Loveelectric
• Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering