Account Manager

Modulr; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Modulr as an Account Manager and contribute to our mission in the embedded payments space. This role focuses on nurturing client relationships, maximizing service uptake, and driving revenue growth. You'll thrive in a fast-paced environment and collaborate with diverse teams to enhance our clients' experiences.

Benefits

Share Options Incentive Scheme

Flexible benefits worth £1000

33 days holiday including bank holidays and your birthday off

Learning Opportunities with onboarding program

Great workspace for in-person collaboration

Bike to work / E-bike scheme

Qualifications

• Experience in Technology/SaaS or Financial Services required.
• Prior experience in Account or Partner Management roles.
• Strong analytical and negotiation skills.

Responsibilities

• Retain and grow a high-performing portfolio of accounts.
• Deliver a world-class experience across UK and Europe.
• Develop client relationships to promote growth and retention.

Skills

Stakeholder management

Strategic planning

Account growth

Negotiation

Analytical skills

Interpersonal skills

Job description

Social network you want to login/join with:

• Are you curious, excited by experimentation and always looking for a better way of doing things?
• Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?
• Do you want to have the opportunity to work in a high-growth environment with a fast-paced and collaborative culture where you will work with some fantastic clients and partners?

Account Manager

• Are you curious, excited by experimentation and always looking for a better way of doing things?
• Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?
• Do you want to have the opportunity to work in a high-growth environment with a fast-paced and collaborative culture where you will work with some fantastic clients and partners?

If so, we would love to connect and collaborate!

We are looking to hire ambitious, and value-adding talent to join Modulr, the fastest growing payments business in the UK and Europe, to retain and grow long-lasting relationships with our clients and partners.

About us

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products.

We have created an industry-leading API platform with comprehensive online tools and access, to meet the demands of daily business payments. We have two routes to market. Our Core Business Payments product allows customers in any sector to connect to us and our expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS to automate payments. Our Vertical Solutions target a growing range of industry verticals which directly connect their IT platforms to our APIs and webhooks. We solve complex payment problems for hundreds of clients in a range of industries, including Travel, Lending, Wage Advance, and Investment & Wealth.

We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs. Modulr hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in multiple currencies. We are principal issuing members of Visa and Mastercard schemes across UK and Europe.

Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.

Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of payments giants PayPal and FIS, as well as growth investors Blenheim Chalcot, General Atlantic, Frog Capital and Highland Europe.

Modulr now has over 400 employees spread globally across offices in London, Edinburgh, Amsterdam, and Mumbai.

Modulr values

• Building the extraordinary; going that extra mile.
• Owning the opportunity; be passionate and proud of the time you invest.
• Move at pace; reach goals faster whilst supported on your career journey.
• Achieve it together, working collaboratively and being a Modulite.

The role

Key responsibilities

The Account Manager is a vital role within Modulr, and this role will ensure clients understand Modulr payment services and products and through their data-driven approach to help our clients understand and make the most of our products and payments services in context of their business. Our Account Management team develops deep expertise in our clients' vertical markets to help grow our existing partners and further expand our market share.

The Account Management team is at the centre of our commercial team, with a mission to retain and grow from existing clients through developing relationships, understanding their business goals and identifying opportunities. Our Account managers are solely responsible for the commercial relationship with our existing clients, working with them in regular cadence and ensuring they are fully connected with Modulr teams, products and service developments.

Specific duties

• Reporting to our Head of Account Management, you will be responsible for retaining and growing a high performing portfolio of accounts.
• Deliver a world class experience to an expanding portfolio of clients across UK and Europe.
• Develop client relationships that promote growth, retention and loyalty, ultimately improving customer lifetime value.
• Grow revenue by identifying, driving and supporting on upsell opportunities for Modulr services.
• Maximise the uptake of Modulr capability, suggesting new services.
• Have a clear plan for every owned account to grow and develop it.
• Carry out revenue forecasting and undertake periodical account reviews.
• Monitor the commercial performance of each account within the assigned portfolio, monitoring transaction and usage trends.
• Negotiate pricing discussions, debt collections.
• You will be expected to have a deep client understanding and knowledge of Modulr products and ensure all customers are successfully using the product or service.
• Delivering on all aspects of Transactional Growth and key metrics (NRR, churn rate, NPS and C-SAT) across your client portfolio.

About you

The successful Account Manager will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

The ideal candidate

• We're looking for individuals with relevant experience in Technology / SaaS firms or Financial Services.
• Prior experience in an Account or Partner Management role.
• Demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-functionally to build consensus.
• Account growth: Proven track record in exploring and creating upsell opportunities, and maximising uptake, suggesting new services.
• Ability to meet and exceed revenue targets and performance.
• Account management: Relationship builder and ability to build multi-party relationships.
• Experience with management and development of strategic accounts.
• Strong interpersonal skills and the ability to read a situation, listen, frame a conversation, and deliver presentation and insights to your clients.
• Proven negotiation skills.
• Excellent strategic planning to develop long term and highly valuable relationships.
• Strong analytical and written skills with great attention to detail.
• You have unassailable integrity, work ethic, humility and team spirit and have the ambition and desire to work in a high-growth company.

What can Modulr offer you

You will be part of a cross disciplinary team(s), with co-workers located in Edinburgh, London, Amsterdam, and India. We are friendly and sociable, challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow.

• Share Options Incentive Scheme. - the more successful we are together, the greater the reward.
• Flexible benefits - £1000 to spend on a variety of benefits for you to choose from which suit your lifestyle and needs. Including Private medical insurance, gym membership, health checks etc.
• Perkbox - enjoy freebies and discounts on many other products and services.
• 33 days holiday (including bank holidays) & your birthday off - choose which days you take off to relax and/or spend time with loved ones.
• Learning Opportunities - on joining Modulr you will embark on our 2-day onboarding programme, called ModStart, to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1! But we do not want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels and platforms.
• Modulr hands-on - join your colleagues for our company-wide events throughout the year.
• Great workspace - Modulr thrives on innovation which is best done through in-person collaboration. This approach enables us to work together closely, exchange ideas, and create innovative solutions that drive our success. We ask our team members to be based in the office 4 or more days a week. We have state of the art offices located in Exchange Crescent Edinburgh, Scale Space in London, and WeWork in Amsterdam.
• Bike to work / E-bike scheme.

ModInclusion

At Modulr, we are working hard to build a more positive diverse and inclusive culture that helps everyone to feel they belong and can truly bring their whole self to work. Not only is it the right thing to do for everyone in the Modulr team, it's also the right thing to do for our business, the community we operate in and attracting future talent. As part of our approach, we actively seek applications from candidates with diverse backgrounds.

By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing peopleops@modulrfinance - but please note that this means we will no longer consider you for the role you have applied for. Job ID 7976401002