Account Manager

Limelight Health; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading health company seeks an Account Manager to grow and retain Mid-Market customers while effectively managing renewals and expanding relationships. This hybrid role requires engaging decision-makers, driving revenue growth, and collaborating closely with the customer success team to enhance customer experiences and ensure retention.

Qualifications

• Proven success in managing a client portfolio and exceeding revenue targets.
• Ability to run commercial negotiations and guide customers effectively.
• Proactive identification of expansion opportunities and customer engagement.

Responsibilities

• Manage renewals and identify expansion opportunities within accounts.
• Engage decision-makers and lead commercial negotiations.
• Monitor customer satisfaction and mitigate risks to enhance retention.

Skills

Sales Experience

Commercial Acumen

Communication Excellence

Process-Driven

Collaborative Mindset

Goal-Oriented

Job description

WHO ARE WE

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

OUR WORK MODEL

Hybrid: This is a hybrid role, requiring you to work from our London office at least 3 days per week, with flexibility to work remotely on other days.

YOUR ROLE

As an Account Manager, you will be responsible for growing and retaining a portfolio of Mid-Market customers by managing renewals and identifying expansion opportunities. You will proactively engage with decision-makers, lead commercial negotiations, and maximize revenue from your accounts. In this high-growth, fast-paced environment, you’ll play a key role in scaling our Account Management function and driving long-term customer success.

YOUR CHALLENGES & OPPORTUNITIES

• Drive Revenue Growth – Manage a portfolio of Mid-Market customers, ensuring successful renewals, upsells, and cross-sells.

• Expand Customer Relationships – Build strong connections beyond your main point of contact to engage multiple stakeholders, decision-makers, and buying groups within each account.

• Strategic Account Management – Work closely with Customer Success Managers to align on customer health and develop tailored renewal and expansion strategies.

• Lead Sales Processes – Own the full sales cycle for upsells, from identifying opportunities to conducting demos, negotiating pricing, and closing deals.

• Customer Engagement & Advocacy – Leverage customer insights to position Cognism’s product suite effectively, driving adoption and identifying growth potential.

• Retention & Risk Mitigation – Monitor customer satisfaction, proactively addressing risks to ensure high retention rates.

• Optimize Processes – Contribute to the rollout of new account management workflows, ensuring efficiency and scalability in a rapidly growing team.

OUR EXPECTATIONS

• Sales Experience – Proven success in a client-facing role, managing a book of business and exceeding revenue targets.

• Commercial Acumen – Confident in running commercial negotiations and guiding customers toward the best Cognism package for their needs.

• Proactive & Strategic – Ability to identify expansion opportunities, engage new buying groups, and drive customer growth.

• Communication Excellence – Strong ability to build relationships, influence stakeholders, and articulate value propositions clearly.

• Process-Driven – Structured approach to pipeline and account management, with attention to detail and responsiveness.

• Collaborative Mindset – Team player who thrives in a fast-paced environment and works cross-functionally to achieve shared goals.

• Goal-Oriented & Ambitious – Motivated by targets, with a track record of meeting and exceeding sales quotas.

WHY COGNISM

At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!

Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.

Here’s what we stand for:

We Are Nice! We treat each other with respect and kindness (because life’s too short for anything else).
We Are Collaborative. We’re in this together—great things happen when we work as one.
We Are Solution-Focused. Every challenge is just an opportunity in disguise.
We Are Understanding. We empower and support each other to do our best work.
We Celebrate Individual Contributors. Every role matters, and so do you!

At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. Our values—Being Nice, Collaborative, Solution-Focused, and Understanding—guide everything we do, and we celebrate Individual Contributors. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!