Account Manager

Student Loans Company; Llandudno; Hybrid; GBP 38,000 - 46,000; Full time

Job summary

A leading non-profit organization in the UK seeks an Account Manager for a Fixed Term role, responsible for delivering student finance information and guidance. The position requires excellent communication and relationship management skills, with a strong emphasis on collaboration with educational partners. This role involves extensive travel across the region, promoting satisfaction and efficiency in service delivery.

Benefits

28 days annual leave plus 8 public holidays

Option to buy/sell annual leave

Flexi-time and enhanced flexible working options

Life insurance coverage

Enhanced company sick pay

Qualifications

• Excellent communication skills; confident and articulate presenter.
• Ability to influence decisions and agree actions.
• Self-motivated and able to work independently.

Responsibilities

• Delivering engagement programme of student finance information and training.
• Forming collaborative relationships with stakeholders.
• Maximising efficiencies and addressing changes and operational delivery.

Skills

Communication

Planning

Relationship Management

Problem Resolution

Decision Making

Job description

Account Manager

Llandudno / Darlington / Glasgow

Salary:

£38,216 - £45,219 per annum

Pension:

A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information.

Type:

Full time

Fixed Term End:

27-06-2026

**Please note: The advert will close at 11:59PM the night before the listed closing date.**

SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Our Values

Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:

• Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.
• Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.
• Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
• Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
• Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.

These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.

About the role:

We have an exciting Fixed Term opportunity for an Account Manager. This is for approx. 12 months.

Working within the Partner Services division, you will deliver an engagement programme of student finance information and guidance training (IAG) and awareness sessions to education providers and partners. Delivering all aspects of student finance IAG, the programme consists of personalised briefing sessions, seminars, workshops and provider / partner conferences.

As Account Manager, you will deliver value by forming a direct, collaborative relationship with stakeholders. This will maximise efficiencies and address change, operational delivery, problem resolution and policy assessments ensuring that:

• The execution of full end-to-end processes for applications, assessment and payment to students and learners is enabled by dependable, timely and accurate information from service partners.
• The end-to-end processes for payment to Delivery Partners achieve SLC “Pay” commitments.
• The levels of satisfaction from service partners are high enough for SLC to receive support, endorsement and insight to enable continuous improvement.

Please note that extensive travel will be required to NW England and North Wales areas.

What you bring:

• Excellent communication skills; confident and articulate presenter.
• Ability to influence decisions and agree actions with internal customers and external stakeholders
• Self-motivated and able to work independently, as well as part of a team.
• Excellent planning and organisational skills.
• Strong interpersonal skills and a proven ability to build and maintain relationships and influence internal and external partners and stakeholders.
• Ability to analyse and present information and data clearly and concisely.
• Uses initiative to resolve issues and is confident in ability to make decisions.
• Track record of good time-management, with ability to deliver to deadlines.
• Experience at providing external-facing relationship management, and in managing business-to-business interactions.
• Focus on continuous improvement and developing working practices, for self and others.
• Flexibility on working hours and ability to travel extensively and regularly within UK, often overnight.

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
• To find out what’s it’s like to work at Student Loans Company click here SLC Careers

The Legal Bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.

SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email [e-mail].