Digital Account Manager

Havas Market UK; Leeds; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Generous holiday allocation

Mental health day off

Havas Pension Scheme

Health insurance

Job summary

Havas Market UK is seeking a proactive Account Manager to oversee client relationships and manage multi-channel campaigns. You will ensure effective project execution while leading performance reports and insights.

Applicants should possess strong operational knowledge of digital performance channels and demonstrate proven abilities in client-facing roles, along with excellent team leadership skills.

Join us for a hybrid working opportunity with competitive holiday packages and comprehensive benefits.

Qualifications

• Strong operational knowledge of key media and digital performance channels.
• Proven ability to operate in a fast-paced entrepreneurial environment.
• Experience with people management and mentoring.

Responsibilities

• Own client relationships, ensuring all campaign matters are handled.
• Manage project execution for campaigns, ensuring deadlines are met.
• Lead weekly performance reports and present actionable insights.

Skills

Operational knowledge of media and digital performance channels

Management capabilities

Strong communication skills

Analytical capabilities

Experience in client-facing roles

Tools

Amazon Ads

Marketplaces

Retail Media

Social Commerce

Job description

We are Havas Market, part of the Havas Media Group. Our mission is to create meaningful connections between people and brands to drive business success with one vision, one voice and one P&L. Havas is the only truly integrated marketing and communications company in the UK.

Our multidisciplinary offering spans advertising, media, data, technology, digital, social, mobile, CRM, UX, sports and entertainment, public relations, corporate communications, healthcare, design, research, employer branding and recruitment. Havas Market is a specialist connected commerce agency supporting clients across brand, performance and digital retail channels.

The Role

This role sits within our Havas Market Account team and focuses on connected commerce strategies for clients across brand, performance and retail channels.

Key Responsibilities

Client Relationship Management

• Own day‑to‑day client relationships, acting as the central point of contact for all campaign matters
• Lead weekly status calls, manage the status sheet, and ensure all actions and deadlines are met
• Lead client meetings and deliver against all agreed SLAs (meetings, calls, reporting)
• Resolve issues quickly and anticipate ways to mitigate future challenges, escalating where needed
• Partner with the Business Development Manager, Account Director, and Digital Strategist to understand client goals and communicate these to the wider team

Strategy & Planning

• Support your Director in developing strategies, campaign planning content, ad hoc briefs, and annual plans
• Put forward smart ideas aligned with client short and long‑term goals
• Input into client roadmaps and work with the Account Director to prioritise deliverables
• Develop incremental business proposals in line with agency priorities
• Define target audiences using relevant tools, supporting recommendations with previous work
• Collaborate with the Digital Strategist on strategy reviews and budget allocation across channels

Campaign & Project Management

• Effectively project manage all aspects of campaigns, ensuring channels, people, and tasks are well organised and deadlines are met consistently
• Ensure all campaign team members have shared knowledge across all aspects of the campaign, working towards one unified goal
• Take ownership of the onboarding process for new clients and additional services, including immersion sessions, setup meetings, agency handovers, cross‑channel implementation plans, and final sign‑off
• Ensure new information is shared with the full team and integrated into the digital strategy
• Constantly review content and operations, making suggestions for improvements to ensure clients have best‑in‑class digital shelves

Reporting & Analysis

• Own weekly and monthly performance reports, drawing out actionable insights and challenging activation teams where needed
• Lead the PCA process: briefing teams, collating slides, and presenting results
• Communicate results, tests, and optimisations clearly to internal and external stakeholders

Financial Management

• Manage cross‑channel invoicing and ensure budgets are fulfilled, auditable, and billed correctly
• Lead financial booking and reconciliation; ensure billing accuracy and timeliness
• Understand relevant commercial terms and processes to deliver agreed outcomes

New Business & Growth

• Support the Account Director with collecting intelligence for pitch work and new business opportunities

Team Leadership & Development

• Manage and mentor executive(s), prioritise tasks, set objectives, and ensure development opportunities across all disciplines
• Proactively identify & resolve challenges within delivery or team; providing constructive and solutions‑based feedback

Essential Skills And Experience

• Very strong operational knowledge of key media, digital performance channels; analytics and measurement
• A good working knowledge of Amazon Ads, Marketplaces, Retail Meda and Social Commerce also an asset
• Proven ability to operate effectively in a fast‑paced, entrepreneurial startup in which cross‑functional teamwork and initiative are essential
• Strong organisation and project management capabilities
• Excellent attention to detail
• Data‑driven approach to analysis with strong strategic thinking skills
• Excellent communication, listening and presenting skills
• Regularly gives constructive feedback to the team and reports, understanding how the needs of one individual differ from another
• Experience with people management, including the development of direct report’s Objectives, Reviews and 1‑2‑1s
• Very strong experience in a client facing role & ability to build relationships with external stakeholders
• Excel acumen with strong analytical capabilities, with the ability to translate these into commercial strategies
• Someone with a positive attitude who will help build a passionate culture in our team
• Fluent in spoken and written English

What’s On Offer From Havas

• We want you to do the best work of your career and support your personal and professional development
• Hybrid working with the opportunity to work remotely from anywhere in the world for up to 4 weeks per calendar year
• Generous holiday allocation, birthday off, and one mental health day per quarter, guilt‑free and without using holiday allowance
• Market‑leading parental package, including competitive leave, support & fertility loans, pregnancy support and coaching, pregnancy loss leave, and return‑to‑work help
• Additional benefits: Havas Pension Scheme, Group Income Protection, free Mortgage Advice, retail discounts through Havas Perks, and health insurance