Account Manager

Evri; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join Evri as an Account Manager and manage relationships with SME customers, ensuring profitability and growth of business accounts. You'll develop strong client relationships, maximize sales opportunities, and drive compliance to meet company targets. This role requires a track record in account management and strategic initiative leadership.

Qualifications

• Proven track record in Account Management & complaints handling.
• Substantial knowledge of operational cost, commercial profitability, and P&L.
• B2C home shopping/e-commerce industry knowledge.

Responsibilities

• Manage a portfolio of Evri Business Accounts through regular reviews.
• Conduct client visits and build maintain relationships.
• Manage key KPIs set out by the Head of the Department.

Skills

Account Management

Complaints Handling

Commercial Profitability

B2C Knowledge

Sales Confidence

Job description

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Come and join the Evri SME Accounts Management team!

We have a great opportunity to join us as an Account Manager. You'llmanage the relationship between your SME Customers and Evri, along with ensuring all aspects of your Evri Business accounts portfolio are managed in a profitable and sales-driven manner. You'll grow Evri SME Business Account volumes in line with or exceeding the SME yearly budget by developing your portfolio of Accounts. In this exciting role you'll develop strong relationships, increase volume opportunity and maximise cross sales of Next Day, International and additional products as they are released, ensuring that all accounts are trading to or exceed their agreed volume profile.

This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look at the below to understand what you'll be doing as an Account Manager at Evri!

• Manage a portfolio of Evri Business Accounts through conducting regular volume and pricing reviews, ensuring we maximize our share of their shipped volume all in line with the SME department Budget.
• Conduct client visits for commercially valuable accounts in line with the current SME strategy to build and maintain relationships and drive compliance whilst improving the share of their shipped volume.
• Conduct phone calls daily (80% of the role will be conducted over the phone) in line with the call cycle, active promotions, and directorate or Head of Department initiatives and tasks.
• Manage key KPIs for your portfolio of accounts, set out by the Head of the Department through the yearly budget.
• On occasion, work with Marketing teams to support the growth of shipped volume and share of wallet through the implementation of promotions of new services and products, within the SME world.
• Liaise with the New Business sales manager to ensure a smooth transfer of account ownership, ensuring trading to profile, profitability, and SLA metrics are above the required threshold.
• Work closely with depot operations and BA Support to ensure that Clients receive the service they require, and if necessary, implement plans to improve client service offerings.
• Manage and mitigate complaints from your portfolio of accounts and escalate where required to the relevant line manager.

We are looking for:

• Proven track record in Account Management & complaints handling.
• Substantial knowledge of operational cost, commercial profitability, and P&L.
• B2C home shopping/e-commerce industry knowledge and experience.
• Experience in managing high-value accounts and leading strategic initiatives.
• Confidence in making sales, demos, and performance presentations to clients.

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome.

We’re excited for the future. Let’s deliver it together.