Account Manager

Ponderosa Agency Limited; Leeds; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A dynamic marketing agency in Leeds seeks a proactive Account Manager to join their client services team. The ideal candidate will have a passion for sports, strong communication skills, and at least two years of agency experience. The role involves managing client relationships, coordinating campaigns, and contributing to new business efforts, all while working in a supportive and collaborative environment.

Benefits

25 days holiday + 3 celebration days

Contributory pension scheme

Healthcare cash plan

Regular performance reviews

Twice-yearly group social events

Qualifications

• Previous experience in an agency environment (ideally 2+ years).
• Excellent organisation and communication abilities.
• Strong relationship-building skills and a proactive approach.

Responsibilities

• Manage your own account portfolio, building strong, lasting relationships with clients.
• Coordinate and deliver campaigns, ensuring everything runs smoothly.
• Prepare for and contribute to new business pitches.

Skills

Strong communication

Relationship building

Project management

Problem-solving

Commercial mindset

Job description

Account Manager
Leeds (Hybrid: Tuesday to Thursday in-office)
Full-time • Salary £30,000–£35,000 depending on experience + 9-Day Fortnight Option

We’re looking for a proactive and commercially minded Account Manager to join our client services team at Ponderosa.
If you’re a strong communicator, natural organiser, and relationship builder who thrives in a fast-paced agency setting – this could be a brilliant opportunity to work with exciting, sport-focused brands and be part of a collaborative and ambitious team.

About Ponderosa

We’re Ponderosa – a Leeds-based, integrated marketing agency that blends strategic thinking, bold creativity, and digital know-how to make Better Work.
We build brands, launch campaigns, craft content, and create digital experiences that drive results. From social and performance to brand strategy and eCommerce, our team works together across disciplines to deliver work that not only looks good – it works hard too.

Ponderosa is part of the Audience Collective, a group of specialist agencies connected by a shared belief that different perspectives create better outcomes. That means we bring deep expertise, cross-agency collaboration, and a big-picture view to every project.
We’re proud of our down-to-earth, open culture – where curiosity is encouraged, development is supported, and people enjoy working together.

What you’ll do

Manage your own account portfolio, building strong, lasting relationships with clients to drive long-term success and repeat business
Work closely with clients in the sport and performance space, understanding their audiences, objectives, and the unique dynamics of the sector
Coordinate and deliver campaigns with internal teams, ensuring everything runs smoothly, on time, and to budget
Act as the key point of contact for clients, keeping them informed of progress and ensuring clarity and alignment throughout projects
Prepare for and contribute to new business pitches, identifying opportunities to grow existing accounts
Oversee project workflow, ensuring SLAs and contractual requirements are met
Coordinate campaign and studio workstreams – ensuring jobs are briefed, tracked, and invoiced accurately
Contribute to weekly WIP meetings, highlighting capacity and flagging potential challenges early
Support the wider team with account admin, reporting, and performance tracking
Contribute to the development and review of agency processes to support continuous improvement

What we’re looking for

Previous experience in an agency environment (ideally 2+ years)
A passion for sport – whether that’s from previous client work or your own personal interest in performance, fitness, or sporting culture
Strong relationship-building skills and a confident client-facing manner
Excellent organisation, communication and problem-solving abilities
Experience managing multiple projects and timelines at once
A strong commercial mindset and a passion for delivering value
Familiarity with creative workflows and project management processes
A calm, proactive approach and a collaborative, team-first attitude

What you’ll get

Salary of £30,000–£35,000 depending on experience
25 days holiday + 3 celebration days (including a Birthday day off)
Hybrid working (Tuesday to Thursday in the Leeds office)
Optional 9-day fortnight via compressed hours
Contributory pension scheme
Healthcare cash plan
Bi-weekly agency breakfast
Enhanced maternity and paternity leave
Regular performance reviews and development support
Twice-yearly group social events