Account Manager

Impact XM; Leatherhead; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global event marketing agency is seeking an Account Manager to oversee client relationships and manage projects from start to finish. The ideal candidate has over 3 years of experience in account management, is solutions-oriented, and possesses strong project management skills. This role involves collaborating with teams to create impactful trade shows and events, requiring excellent communication skills and a passion for client service.

Benefits

Medical, Dental, and Vision insurance

401(k) plan

Flexible Time Off

Qualifications

• 3+ years’ experience in account management, preferably in experiential marketing.
• Passion for client service and building lasting relationships.
• Willingness to travel (~20%) for client meetings and events.

Responsibilities

• Serve as the main point of contact for clients.
• Oversee the delivery of client trade show programmes.
• Build strong, long-term relationships with clients.

Skills

Account management experience

Strong project management skills

Excellent communication skills

Solutions-oriented mindset

Ability to work with cross-functional teams

Tools

Microsoft Office

Job description

At Impact XM, we don’t just plan trade shows and events — we bring them to life. We’re looking for an Account Manager (Trade Shows & Events) who thrives under tight deadlines, loves bold ideas, and enjoys seeing high-impact experiences come to life on the show floor.

As an Account Manager, you’ll lead client relationships, manage projects from start to finish, and help shape memorable brand moments. You’ll also play a key role in growing business opportunities, mentoring junior team members, and collaborating across teams to ensure our clients see us as their trusted partner — not just for today, but for the future.

What You’ll Do

Client Leadership & Strategy

• Serve as the main point of contact for your clients, managing day-to-day communication and delivery.
• Work with internal and external teams to develop and implement marketing programmes and event strategies.
• Manage budgets, timelines, and expectations with accuracy and attention to detail.
• Provide strategic insights and proactive solutions that add value and enhance the client experience.

Project Management

• Oversee the delivery of client trade show programmes — including installation, dismantle, production, shipping, and on-site services.
• Develop detailed project plans, manage vendor relationships, and ensure all elements are aligned.
• Maintain all documentation: work orders, schedules, briefs, and other operational details that keep projects running smoothly.
• Liaise with venues and associations to secure necessary approvals and ensure compliance.

Sales & Growth

• Build strong, long-term relationships with clients across multiple levels.
• Identify opportunities within existing accounts and support new business development.
• Contribute ideas, proposals, and participate in brainstorming sessions to win business.

Financial Oversight

• Monitor and manage client budgets, forecasts, and invoicing.
• Ensure all programme components are accurately reflected in quotes and billing.
• Maintain profitability while delivering exceptional client service.

Team Leadership

• Mentor and support junior team members, sharing knowledge and leading by example.
• Foster a collaborative and positive team culture, even in fast-paced environments.
• Support problem-solving and issue resolution across project teams.

What You Bring

• 3+ years’ experience in account management, preferably in experiential marketing, events, or agency environments.
• Passion for client service and building lasting relationships.
• Strong project management skills — confident managing timelines, budgets, and expectations.
• Excellent communication skills — written, verbal, and visual.
• Solutions-oriented mindset and flexibility to thrive in a fast-paced, entrepreneurial setting.
• Experience working with cross-functional teams, including creative, production, and logistics.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Willingness to travel (~20%) for client meetings, event installs, and business development.

About Impact XM

Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way.

OUR BRAND – What We Believe

Passion is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.

ABC Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.

We>Me Collaboration and transparent communication creates our best work.

Trust is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.

Respect is Given – We understand, acknowledge, and appreciate the perspective and actions of others.

Impact XM Benefits - US

Impact XM offers a comprehensive benefit package including: Medical, Dental, Vision, Life, LTD,401(k), Flexible Time Off and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry!

We are an equal opportunities employer and welcome applications from all qualified candidates.