Account Manager

Creed; Kingston upon Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established luxury perfume house is seeking a passionate Account Manager to oversee their fragrance division in Kingston. In this full-time role, you will lead a team of Luxury Brand Ambassadors, ensuring exceptional customer service and driving sales through effective engagement. Your responsibilities will include maintaining high standards of visual merchandising and developing strong client relationships. Join a prestigious brand that values innovation, diversity, and career development, and be part of a team that offers an unparalleled luxury experience. If you have a flair for luxury retail and a commitment to excellence, this opportunity is for you.

Benefits

Career Development Opportunities

Diverse and Inclusive Work Environment

Luxury Experience

Team Collaboration

Qualifications

• Previous retail sales management experience, preferably in a luxury environment.
• High attention to detail and creative problem-solving skills.

Responsibilities

• Drive sales and deliver exceptional customer service as an Account Manager.
• Lead and train a team of Luxury Brand Ambassadors to achieve sales targets.

Skills

Retail Sales Management

Customer Service

Team Leadership

Sales Target Achievement

Clienteling Skills

Problem-Solving

Attention to Detail

Tools

MS Office

Job description

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the role

We are seeking an Account Manager for Creed in the Bentalls Kingston, to join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position.

This is a full-time role 5 days, 37.5 hours per week.

Purpose of the role

As an Account Manager for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Key responsibilities

• Product Knowledge and Team Leadership:
• Develop a comprehensive understanding of Creed fragrances and ensure your team is equally knowledgeable.
• Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
• Sales Excellence:
• Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Customer Service:
• Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
• Visual Presentation:
• Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

This role is responsible for every aspect of the day-to-day management of the Creed counter, achieving sales and service targets to achieve a standard of luxury retail excellence.

Line of Reporting

Reporting directly to the Sales & Education Manager, the Account Manager is to ensure a seamless and exceptional customer experience.

Day to Day Key Responsibilities

Your duties will include but not be limited to the following:

Creating a Luxurious Customer Experience:

· Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service.

Sales and KPI Achievement:

· Attain sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience.

Operational Excellence:

· Maintain operational excellence, driving sales and profitability.

Clienteling Skills:

· Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events.

Sales Planning and Review:

• Develop and implement a robust sales plan, setting financial targets and KPIs.
• Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness.

Stock Management:

• Manage stock levels.
• Stay informed about retail industry trends and competitor activities.

Skills/Experience Required

We are seeking candidates with the following qualifications:

• Previous retail sales management experience, preferably in a luxury environment.
• High attention to detail and creative problem-solving skills.
• Experience in client/customer interactions.
• Proficiency in MS Office programmes.

Key Personal Qualities

We are looking for individuals who:

• Are highly organised team players with effective communication skills.
• Are eager to learn and share knowledge.
• Demonstrate a proactive and flexible approach.
• Exhibit excellent time management, organisational, and prioritising skills.

Location

This role is based in Bentalls Kingston.

Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.