Account Manager

I-Fulfilment; Hurn; On-site; GBP 35,000 - 38,000; Full time

Job summary

I-Fulfilment, a leading eCommerce fulfillment solutions provider, is looking for a proactive Account Manager. This role focuses on managing client relationships, driving sales growth, and implementing tailored strategies for customer success. The ideal candidate will thrive on delivering accurate results and possess experience in sales analysis and logistics.

Benefits

23 days holiday + Bank Holidays

Westfield Health Cash Plan (after probation)

Birthday off

Free onsite parking

Partner Discounts

Company events

Qualifications

• Desirable experience in sales analysis and logistics/fulfilment environments.
• Can demonstrate success in identifying new business opportunities.

Responsibilities

• Develop and implement tailored account plans.
• Oversee daily interactions with clients as the primary point of contact.
• Prepare reports using data insights to inform strategic decisions.

Skills

Sales analysis

Client relationship management

Creative thinking

Tools

CRM (Hubspot)

Job description

About Us

I-Fulfilment is a leading eCommerce fulfillment solutions business powered by our proprietary system, Blade. Headquartered in Christchurch, Dorset, we also operate in the USA and Europe, delivering tailored services to a global client base.

The Opportunity

We are seeking a dynamic and experienced Account Manager to join our team on site at our Head office in Christchurch. In this exciting role, you will be responsible for managing and growing our existing customer base by delivering exceptional service, fostering strong relationships, and driving sales growth.

This is an excellent opportunity for a skilled salesperson to create and develop innovative opportunities using value-based selling methodologies. You will showcase the core capabilities and tailored solutions that set I-Fulfilment apart, helping our clients succeed in their operations.

The role:

• Develop and implement tailored account plans for your customer portfolio, ensuring alignment with I-Fulfilment’s sales strategy.
• Build and maintain a robust business development pipeline to drive growth and achieve targets.
• Oversee daily interactions with clients, serving as the primary point of contact.
• Facilitate communication between clients and internal teams to ensure seamless service delivery and address any issues promptly.
• Act as the client’s advocate within the company, working proactively with colleagues to resolve issues, develop new solutions, and identify opportunities for further collaboration and growth.
• Prepare and review various reports, including visit reports, SLA compliance, sales projections, and forecasts. Use data insights to track performance, identify trends, and inform strategic decisions.
• Facilitate the exchange of knowledge and skills between teams, promoting best practices and continuous improvement. Encourage collaboration and learning to enhance team performance and drive collective success.

About you:

• You will love getting stuck into the detail, building strong client relationships and thriving on accurate delivery.
• You will have the ability to think creatively and be able to work collaboratively to find the most effective way of getting the job done.
• Desirable experience in sales analysis, CRM (pref Hubspot), assessing client’s businesses in helping take cost out and adding value.
• Desirable experience in logistics / fulfilment environments.
• Can demonstrate success in identifying, approaching and winning new business at commercially acceptable levels to the business.

The offer:

• £35,000 - £37,500 DOE + Bonus based on achieving agreed KPI's
• 23 days holiday + Bank Holidays
• Westfield Health Cash Plan (after probationary period)
• Birthday off
• Free onsite parking
• Partner Discounts
• Company events