Account Manager

Good Travel Management | Your Human-Led Corporate Travel Team; Hessle; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading travel management company is seeking an experienced Account Manager to join its dynamic Travel division. This hybrid/remote position involves building strong client relationships, delivering exceptional customer service, and driving account growth and retention. The ideal candidate will be a people person with TMC experience and excellent communication skills, ready to support a growing organization with ambitious plans.

Benefits

Commission structure

Pension Scheme

Health cash plan

Employee Assistance Programme

Professional development budget

Employee Referral Scheme

Qualifications

• Strong TMC Account Management experience with commercial awareness.
• Excellent communication and presentation skills, both written and verbal.
• Ability to multitask and achieve targets under pressure.

Responsibilities

• Build strong relationships with clients to promote satisfaction and retention.
• Maintain proactive contact, anticipating client needs.
• Conduct account evaluations and provide expert knowledge on travel spend.

Skills

Customer service

Communication

Analytical skills

Organizational skills

Negotiation

Tools

GDS

MS Office

Job description

Full time, 37.5 hours per week

Hybrid/remote role, where you can be home based or located at either our office based in Hull (Hessle), Kent (Tunbridge Wells), or Central London (Pall Mall Office).However, flexibility to travel across these locations is required.

£35,000 - £40,000 per annum (dependant on experience).

The Good Things You Can Get

Commission structure and discretionary annual bonus scheme

Birthday day off work

Pension Scheme

Life Assurance

Health cash plan

Gym and retail discounts

YuLife Wellbeing & ESG app

Employee Assistance Programme and Virtual GP

Family friendly policies including enhanced Mat/Pat leave and SPP

Free Will writing service

Employee Referral Scheme

Employee Service Award Scheme

Employee Volunteering and matched charitable donations

Social events

Personal & professional development budget

Discounted Travel

Educational trips

We are looking for an experienced Account Manager to join our Travel division at an exciting time in its journey where two recently travel management Companies have merged (Good Travel Management and CT Travel Group). This has developed into an £85m+ turnover company, with ambitious growth plans.

We are part of high growth, innovative 6thgeneration family business John Good Group, who over the past two years have undergone considerable transformation and growth, including multiple acquisitions in several sectors.

The role is an exciting opportunity for anyone with a keen desire to develop and grow.

Some Key Aspects Of The Role Will Include

Build strong relationships at all levels within the client organisation and become their trusted partner for travel related matters promoting client satisfaction and client retention

Maintain regular contact and be pro-active, anticipating client needs and demonstrating high levels of customer service

Develop and maintain account plans through strong understanding of clients business strategy, goals, priorities, and key issues

Demonstrate fast and efficient issue resolution and escalate to the Client Director when necessary

Conduct frequent account evaluations, ensuring all growth and risk accounts are identified and escalated internally

Analysing broad economic trends on how it affects the clients travel spend and identify the future needs of the client by providing expert knowledge to the client

Improving profitability where possible through pricing adjustment, technology introduction or any other upselling opportunities

Create reporting packages and ensure delivery to client stakeholders

Participating in implementations and new sales bids when required

Driving customer service excellence, best practices and SLA adherence, working closely with the Sales, Implementation and Operations teams

About You

A real people person with the ability to build rapport and strong working relationships, both internally and externally

A drive and passion to achieve success from a People, Planet and Performance perspective.

Commercially astute with excellent communication skills.

Highly organised with the ability to multitask.

Strong, credible TMC Account Management experience, ideally with some global account management experience

Team Player with the ability to work autonomously

Sound knowledge of marketplace online booking tools

Excellent commercial awareness

Sound understanding of Corporate Travel policies across all sectors

Good general knowledge of travel products, including GDS, traveller profiles, fare types, rail products, back-office feeds, QC Systems, MI reporting tools and Duty of Care best practice

Excellent communication and presentation skills (written and verbal) with personable and professional presence and ability to influence at all levels

Strong face to face negotiation skills

Highly analytical with excellent numeracy skills

Excellent attention to detail and high level of accuracy

The ability to achieve targets under pressure, unsupervised and to strict deadlines

Self-motivated and pro-active an ambitious individual who has the desire to continuously improve their knowledge of travel and the ever-changing landscape of technology and service delivery

Strong MS Office skills (Excel, Word, PowerPoint, CRM)

Diversity

We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.

GDPR

John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.

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