Account Manager

TieTalent; Hessle; Hybrid; GBP 30,000 - 50,000; Full time

Job description

About

Location: Hybrid working arrangements - a blend of home and office based working (3-days per week based in the Parallel office, Bridgehead Business Park, Hessle, HU13)

Hours: 8:30am - 5:00pm, Monday to Friday, 37.5 hours per week

Salary: Negotiable (dependant on experience) with a competitive bonus opportunity

Role Overview

Parallel is a fast-paced scale up with the backing of parent company Sewell Group. The business supports public sector clients across the UK to make decisions about their services, estates and budgets through the delivery of market leading web applications and data visualisation tools, including SHAPE (Strategic Health Asset Planning and Evaluation).

We are seeking a highly motivated Account Manager to join our team and support the customer journey for SHAPE, our data mapping and analysis software subscription product. In this role, you will be responsible for guiding clients through the full lifecycle of their subscription, from onboarding to renewal.

You will work closely with clients to ensure they derive maximum value from the product, leveraging data insights to track usage, identify areas of improvement, and foster long-term customer success. Additionally, you will contribute to our business development and marketing efforts, including working with the communications team to develop collateral and digital campaigns.

Reporting to the Chief Executive, the Account Manager will coordinate the onboarding of new subscription clients for Parallel, including the delivery of training and presentations. The Account Manager will be a strong communicator, engaging with clients throughout the subscription lifecycle to provide support, identify further product use cases and potential product development ideas.

This is the perfect opportunity to work in a growing business alongside a fast paced, highly engaged team. The role also provides continuous learning and personal development opportunities.

If you are a positive, well organised, people person, looking for an opportunity to make your mark on market leading products with the backing of a nationally recognised top employer, we'd love to hear from you.

Key Responsibilities

1. Manage the end-to-end client journey for SHAPE, from initial onboarding through to subscription renewal.
2. Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships.
3. Understand client goals, challenges, and product requirements to offer tailored guidance and recommendations.
4. Ensure successful implementation and smooth adoption of SHAPE within client organisations.
5. Use data analytics to monitor client usage of SHAPE and identify trends, patterns, and areas for optimisation.
6. Provide actionable insights to clients on how to improve their use of the product, ensuring they realise the full value of their subscription.
7. Support in the coordination of the customer helpdesk, to troubleshoot and resolve any client issues or concerns related to product functionality or usage.
8. Collaborate with the communications team to create engaging product collateral that communicates the value and features of SHAPE.
9. Contribute to the development of case studies, success stories, and other materials that highlight client achievements with SHAPE.
10. Assist in the promotion of SHAPE through social media platforms, including crafting posts, responding to inquiries, and increasing product visibility.
11. Deliver product demonstrations to potential new customers and attend trade and sector related events as and when required.
12. Work proactively with clients to identify opportunities for upselling additional features or product modules that align with their evolving needs.
13. Support the renewal process by ensuring clients are satisfied with their current product usage and are well-positioned to renew their subscriptions.
14. Work cross-functionally with the Product Lead and software development team to ensure clients receive the highest level of service.
15. Provide feedback and insights to the Product Lead based on client experiences and needs.

Requirements

Essential

• Proven experience in account management, customer success, or a similar client-facing role, preferably in SaaS or data-related industries.
• Strong analytical skills with the ability to interpret data insights and translate them into actionable recommendations.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Ability to manage multiple client relationships and tasks simultaneously, with strong organizational skills.
• A proactive, solution-oriented mindset with a passion for delivering exceptional client experiences.

Desirable

• Formal degree/qualifications in marketing or similar.
• Experience in developing marketing materials and social media content is a plus.

Sewell Group is an equal opportunities employer, recruiting within the guidelines of the Equality Act 2010. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our products and services.

As a committed safe employer, an enhanced DBS (criminal record) check will be carried out for the successful candidate of this role.

Benefits

• Competitive Salary, Dependent on experience.
• Annual Bonus opportunity.
• 25 days holiday (plus Bank Holidays), rising with length of service to 30 days.
• Being a Co-Owner of Sewell Estates, learn more here.
• Auto Enrolment pension.
• Staff discounts.
• High Street & Retail discount schemes.
• Bike 2 Work Scheme.
• Technology Scheme.
• Paid Parental Leave and Sickness Absence schemes.

Nice-to-have skills

• Account Management
• Data Analytics
• Marketing
• Social Media

Work experience

• (Key) Account Manager / Executive

Languages

• English