Account Manager

djeholdings; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

Edelman is seeking an ambitious Account Manager to lead day‑to‑day account activities in a fast‑paced London team. You will craft compelling stories, coordinate campaigns across earned media, creators, social and owned channels, and provide informed counsel to clients.

You will manage workloads, coach junior staff, and ensure high‑quality work while developing strong client relationships and driving impactful communications strategies.

Qualifications

• Experience in managing multiple accounts and campaigns across channels.
• Excellent writing and communications skills with ability to develop stories and campaigns.
• Ability to mentor junior team members and oversee work quality.

Responsibilities

• Serve as daily client contact and lead on accounts.
• Develop and drive media outreach plans and journalist briefings.
• Coordinate integrated campaigns across earned, owned, and social channels.
• Manage timelines and workloads, coaching junior team members.
• Produce content across channels including press materials and proposals.
• Support new business pitches with research and slide development.

Skills

Media relations

Campaign management

Client counsel

Team leadership

Tools

CRM/PR tools

Job description

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.

At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

We are looking for an ambitious, proactive and motivated individual with solid communications experience, able to lead the day-to-day management of accounts. The Account Manager role requires someone with excellent writing and communications skills, able to provide informed counsel to clients and develop compelling stories, ideas and integrated campaigns. They should understand how communications can come to life across different channels - from earned media and creators to social and owned - and how those channels can work together to engage audiences and deliver impact. The ability to manage teams and workloads is vital, as well as project managing campaigns, developing junior team members and overseeing the quality of work produced.

Responsibilities include:

• Serving as the daily client contact and as client lead when appropriate, earning the trust of clients to deliver day-to-day work as well as providing proactive counsel on new approaches, ideas and communications opportunities.
• Media relations, including story and message development, creating and driving outreach plans, speaking to journalists regularly to secure coverage and briefings, briefing spokespeople, and ongoing development of own media contacts.
• Playing a key role in the research, planning and development of integrated campaigns, understanding how ideas can come to life across channels - from earned media and creators to social and owned - and driving these forward.
• Overseeing the quality and operational performance of accounts, ensuring work quality and deadline adherence for junior members of teams, and providing close coaching and development.
• Producing content across channels, including narrative and key message development, press releases, social and owned content, articles and communications proposals.
• Providing support on new business pitches - contributing research and ideas, developing slides, and driving the process forward, including workback plans and managing junior teams' input.

Key requirements:

• Desire to work as part of a large team in a busy, fast paced and highly motivated working environment
• A deliver-driven manager and creative problem solver that can confidently take responsibility of tasks and accounts
• Ability to service multiple clients and manage workload whilst managing/coaching junior team members
• Team player that can manage both up and down and take overall responsibility of day to day account activity
• Experience of integrating and collaborating with different practices/teams on cross-business work
• Excellent verbal and written skills, ability to articulate with confidence and gravitas, and understanding of how to incorporate earned, owned paid and social media in holistic communications plans
• Interest in current affairs, news, international business, and consumes media in all forms
• Entrepreneurial spirit - willingness to 'get stuck in' and make the most of opportunities, and desire to share expertise and experience to enhance work of the team.