Account Manager

A1people; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

A1people in central London is seeking an Account Manager to join the client services team, acting as the primary contact for multiple client accounts and ensuring briefs are understood, scoped, and agreed.

You will schedule work, manage timelines and collaborate with internal and external teams to deliver high‑quality packaging projects, while guiding clients toward strategic solutions and handling reorder requests with calm efficiency.

Qualifications

• Experience in client services or account management.
• Strong communication and organisational skills.
• Experience with project scheduling and deadlines.

Responsibilities

• Act as the primary point of contact for multiple client accounts.
• Ensure briefs are understood, scoped and agreed.
• Schedule work, manage timelines and keep delivery on track.
• Collaborate with internal and external teams to ensure quality output.
• Guide clients toward strategic, well-considered solutions and respond to reorder requests.

Skills

Account management

Client communication

Organization

Microsoft Office

Time management

Tools

Monday CRM

Basecamp

Job description

Our client based in central London is looking for an account manager to join the client services team

They specialise in packaging for a variety of organisations in the retail sector

They are looking for an account manager to inspiring clients and communicating workflow for the packaging product portfolio

Acting as the primary point of contact for multiple client accounts

Ensuring briefs are clearly understood, accurately scoped and agreed

Scheduling work, managing timelines and keeping delivery on track

Collaborating seamlessly with internal and external teams to ensure smooth workflow and high-quality output

Guiding clients toward strategic, well-considered solutions as well as reacting to reorder requests

Ideally a Confident, warm and engaging communicator

A fast, curious learner

You have a track record of organisation, proactivity and are comfortable delegating

Experience in an agency environment (preferred)

Able to manage multiple projects, timelines and priorities simultaneously

Practical, calm under pressure and solutions-focused

Strong Microsoft Office skills (Excel/Word essential)

Understanding of quoting, purchase orders and invoicing

Experience with Monday CRM or Basecamp is a bonus

Background in packaging, print, manufacturing or logistics (preferred)

Willingness to travel for client visits and supplier meetings

Full job spec provided prior to interview