Account Manager

Inspired Thinking Group; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Work from home

25 Days Holidays + Bank Holidays

Wellbeing at ITG

Tech: Cutting-edge technology

Discounts

Enhanced Sick Pay

Health Insurance

Referral Programme

Welcome Packs

Job summary

Inspired Thinking Group, partnering with M&S Marketing, seeks a proactive Production & Artwork Coordinator to receive briefs, translate timelines, and communicate templates and costings. You will lead pre-production meetings, align with planning managers, and ensure artwork briefs are clear and approved in good time.

You'll work with ITG Artwork Production Team (Birmingham HQ) to flag urgent campaigns, manage POS print specs in Media Centre, arrange printers and Purchase Orders, and track costs

Qualifications

• Basic print production knowledge and ability to understand cutter requirements.
• Hands-on and proactive approach; able to move between stores and coordinate workflows.
• Excellent people skills and a customer-focused mindset.
• Strong project management and trafficking of multiple projects in tandem.
• Retail or agency advertising experience is a plus.
• Attention to detail and time management are essential.
• Ability to work autonomously without micromanagement.
• Familiarity with POS and VM creative processes.

Responsibilities

• Receive briefs from team leads or client (M&S Marketing) and communicate timelines, templates, and costings clearly.
• Link briefs to M&S planning managers and manage relationships to ensure campaigns run smoothly and artwork is approved on time.
• Lead pre-production meetings for your business unit per campaign to ensure finalized artwork briefs.
• Maintain relationships with ITG Artwork Production Team and flag urgent or large campaigns with realistic deadlines.
• Brief final artwork to ITG Production using pre-approved templates, ensuring time for delivery during busy periods.
• Manage information from M&S business units, formulate full production briefs, and produce detailed print specifications.
• Keep print allocations up-to-date and communicate costs with ITG Senior team and M&S marketing.
• Raise Purchase Orders in advance and flag issues with the M&S team.

Skills

Brief management

Client liaison

Time management

Team coordination

Attention to detail

Tools

Media Centre

Purchase Orders system

Job description

• Receiving briefs from the team leads, or directly from the client (M&S Marketing) and clearly communicating timelines, creative templates that will be followed and costings
• Linking all briefs back to the M&S planning managers and managing the relationships between M&S Marketing and Planning teams to ensure campaigns run smoothly and artwork can be approved in good time
• Lead pre-production meetings for your business unit per campaign in support of your Senior Account Manager (prior to briefing artwork) to ensure M&S marketing have given a clear finalized artwork brief
• Maintain a great relationship with ITG Artwork Production Team (this team are based in Birmingham at ITG Head Office) and flag urgent or large campaigns in advance, giving them realistic deadlines
• Brief final artwork to ITG Artwork Production team using pre-approved templates, with enough time for them to complete the job well, especially during busy periods. Avoid bottle neck artwork periods by pre-planning and having open discussions with the wider team on when artwork is expected to be briefed
• You will accurately manage information from the M&S business units, formulating full production and artwork briefs, producing detailed print specifications and maintaining print allocations for POS material via our tech system, Media Centre. Working in support of the Print Contract Manager when/if required
• Ensure that printers have been engaged each campaign on deadlines, workload and realistic timings on when they will receive Purchase Order and final artwork
• Ensure all M&S cost trackers for POS are kept up to date, and costs are communicated regularly with ITG Senior Account Manager, ITG Senior Account Director and M&S marketing
• Ensure Purchase Orders are raised in good time in advance of the file to print date and all issues are flagged in advance with the M&S team

Benefits

• Work from home
• 25 Days Holidays + Bank Holidays
• Wellbeing at ITG: From employee Wellbeing Days to company-wide initiatives, your wellbeing is our top priority
• Tech: Our cutting-edge technology empowers people to be their creative best
• Discounts: Save money with some of the biggest brands around
• Enhanced Sick Pay: For when you’re not quite feeling yourself
• Health Insurance
• Referral Programme
• Welcome Packs

Basic print production knowledge, with the ability to understand cutter requirementsComfortable being hands on and proactive, this isn’t a desk only role. Some days you’ll be between stores, taking measurements, making things happen. Someone to take ownership and bring new ideas forwardFirst and foremost, you should be a people person. You should be able to demonstrate exceptional people skills and be a customer-focused fanaticYou hold strong experience with project management and trafficking multiple projects in tandem, which may be at different points in the creative processA background in retail would be an advantage but is not necessaryPrevious experience of working in an agency environment with Advertising experienceAttention to detail is an absolute key skill to uphold and deliver – you will be managing more than one project at one time so managing your time effectively is crucialYou won’t be micromanaged here, the ability to manage your own time and deliver quality with speed is essentialHave a good knowledge of creative processes and a thorough understanding of POS and VMComfortable in interacting with an enthusiastic and committed team – whilst being part of ITG, you will also be part of the wider M&S team working as one