Account Manager

Goodfit; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

OTE included

38 days leave

London HQ

EMI options

Pension

Parental leave

Private health

Gym subsidies

Cycle to work

Learning budget

Offsites

Social events

Hybrid work

Job summary

GoodFit is recruiting an Account Manager to work with Solutions, Sales and leadership across our client base. You will drive understanding and adoption of data to support GTM motions and collaborate with product to guide roadmap direction.

Reporting to the CRO, you’ll manage onboarding to renewal, advising on best practices, and helping clients integrate GoodFit data into their CRM and sequencing tools. The role offers hybrid work from our London HQ and growth within a fast-moving Series A

Responsibilities

• Work closely with new clients to deliver their GoodFit dataset including guiding them through possible configurations and best-practice
• Consultatively advise clients on the best practice, challenge assumptions and contribute to a more effective GTM motion
• Map the right market of companies to target and enrich with required data based on GTM plans, ensuring value at the right time with the right message
• Help clients integrate data into their tools such as CRMs (SFDC, HubSpot), sequencing tools (Salesloft, Lemlist) or data warehouses (Snowflake)
• Represent the voice of the customer and relay feedback to engineering and product teams for continual improvement
• Maintain internal and external documentation of best practices and common solutions
• Handle renewal and expansion opportunities to maximise value from GoodFit

Job description

What we do?

Today most companies are reliant on their sales reps to find leads. The challenge? Reps struggle to find great prospects. Worse, they waste huge amounts of time disqualifying leads they can't sell to. This is a poor experience for reps, inefficient use of their skills and sunk cost for the business.

What we do?

Today most companies are reliant on their sales reps to find leads. The challenge? Reps struggle to find great prospects. Worse, they waste huge amounts of time disqualifying leads they can't sell to. This is a poor experience for reps, inefficient use of their skills and sunk cost for the business. GoodFit helps companies identify their leads programmatically and build a dataset based on their unique requirements. We only source the accounts that meet the company's qualification criteria and enrich them with the most useful data points. With the company's market mapped, they can more efficiently distribute & prioritize leads, while delivering compelling messaging based on their prospect's needs.

About The Role

As an Account Manager at GoodFit, you'll be working closely with our Solutions, Sales and leadership team across our client base looking to help drive their understanding and adoption of data to drive their different GTM motions.

The role will give you a breadth of experience, building out core commercial skills across the various stages of the client journey. Given your close contact with both existing and new customers, you'll also work closely with the product team to guide decision making on the most impactful direction for our roadmap.

In your role, you'll have the chance to work closely with senior commercial leaders at some of the fastest growing B2B companies around (such as Clari, Chili Piper, Deepgram, Paddle, and more), advising them on how to utilize GoodFit data in their go-to-market efforts, and understanding their commercial needs.

Not to mention uncovering the very best ways to get in front of their broader commercial teams who don't already utilize GoodFit. Building a strong base of customer advocates along the way.

What You'll Do

Working under our CRO you’ll execute across various stages of the customer lifecycle from onboarding through to their renewal. Your time working with us will look as follows:

• Work closely with new clients to deliver their Goodfit dataset including guiding them through possible configurations and best-practice
• Comfortable playing a consultative role with clients, advising them on the best practice, challenging assumptions and contributing to a more effective GTM motion
• Validating constantly that we map the right market of companies they want to target, and enrich them with the required data based on their GTM plans. Ensuring they’re seeing the value of targeting the right customer, at the right time with the right message
• Help our clients integrate the data into their existing tools such as CRMs (e.g. SFDC, HubSpot), sequencing tools (e.g. Salesloft, Lemlist) or data warehouses (e.g. Snowflake)
• Represent the voice of the customer and work closely with the engineering and product teams to relay feedback and push for continual product improvement.
• Help maintain internal and external documentation of best practices and common solutions
• Handling renewal & expansion opportunities for existing customers. Making sure they maximise the use of GoodFit as we maximise our opportunity with them

At our stage we’re looking for a commercially-minded Account Manager eager to think about GTM day in and day out in order to maximise the value our Clients derive from GoodFit.

We’d Love to Hear From You If

• Are excited about the prospect of working collaboratively at a fast growing Series A startup
• Have any experience in sales/growth/account management within SaaS, or Data industries
• Are confident in and passionate about developing key stakeholder relationships and mapping client buying committees
• Passionate about innovative software products and eager to contribute ideas for improvement
• Proactive learner, thriving in fast paced environments, always seeking new challenges and opportunities for growth
• Excited about commercial day to day activities as well as building processes / frameworks

Hiring Process

• Introductory call with the hiring team: mutual intro's and overview of the role (30 mins)
• Deep-dive interview with the CRO: experience, motivation, and role alignment (30 mins)
• Take-home task review interview: presentation and discussion of the approach (60 mins)
• Team meet-and-greet: informal conversation with future team-mates (30 mins)

What we offer:

• Competitive base salary and OTE
• 38 days annual leave incl. bank holidays
• Pet friendly London HQ with gym & showers
• EMI Share Option scheme for every employee
• Generous pension with salary sacrifice option
• Enhanced Parental Leave & Return-to-Work
• Private Health Insurance
• Subsidised Gym Memberships
• Cycle To Work Scheme
• £1,500 Learning & Development Budget
• Quarterly offsites with the team
• Regular socials & events

We are prioritising hybrid candidates for this role, and benefit from coming together several days a week in our London HQ [Shoreditch/Liverpool Street].

Inclusion at Goodfit

Goodfit is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.

Research shows that some candidates, particularly women and people from underrepresented groups, may hesitate to apply if they don't meet every listed qualification. If this role excites you, we encourage you to apply even if your experience doesn't align perfectly.