Account Manager

Biffa; Gloucester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company Car or Allowance

Job summary

Biffa is seeking an Account Manager to manage a regional portfolio across Taunton, Bristol and Gloucester, aiming to retain, grow, and improve profitability through cross-sell, upsell and price management.

You will build account plans aligned to regional strategy and work with the regional new business team during bids, ensuring strong relationships through regular meetings and proactive service delivery.

Qualifications

• Proven track record in managing customer accounts in a target-driven environment.
• Excellent communication and presentation skills.
• Motivated, proactive account management and customer service.

Responsibilities

• Develop and deliver strategic account plans aligned to sales objectives.
• Own a customer portfolio and drive retention, growth and profitability.
• Build client relationships through regular engagement and meetings.
• Ensure contracts are completed and maintained in line with compliance.
• Manage tenders, rebids and pricing reviews to support growth and retention.
• Deliver cross-sell and upsell targets and expand partnerships.
• Coordinate with depots to ensure service delivery and innovative solutions.
• Resolve customer queries and complaints with understanding of operations.

Skills

Account management

Communication

Negotiation

Relationship building

Multi-site coordination

Job description

Role and location

Covering Taunton, Bristol and Gloucester

Full Time and Permanent

Upto £35,000 Salary with £10,000 OTE Performance Bonus

Company Car or Allowance

A quick look at the role.

We are looking for an Account Manager to account manage a portfolio of accounts within the designated region. With the aim to retain, grow and improve profitability of their portfolio of accounts through cross sell, upsell and price management.

You will build account plans that are aligned to the regional sales strategy. Working with the regional new business team during the bid process.

Your Core Responsibilities

• Develop and deliver strategic customer account plans aligned to business sales objectives.
• Take full ownership of a customer portfolio, acting as the primary point of contact to retain, grow, and maximise account profitability.
• Build strong client relationships through regular engagement, including leading and attending customer meetings.
• Ensure all customer contracts are accurately completed, recorded, and maintained in line with legal and company compliance requirements.
• Manage tender submissions, contract rebids, and customer pricing reviews to support business growth and retention.
• Deliver against cross-sell and upsell targets, identifying opportunities to expand customer partnerships.
• Work closely with operational depots to ensure exceptional service delivery and implement innovative solutions that minimise customer churn.
• Develop a strong understanding of company operations and capabilities to effectively resolve customer queries and complaints.
• Collaborate with Customer Services and Regional Account Executives to ensure high-quality back-office support for customers.
• Conduct site audits across customer portfolios and support the wider sales community where required.
• Support regional sales and account management initiatives, contributing to projects and cross-functional working groups as needed.

Requirements

Our essential requirements

• Proven track record in successfully managing and developing customer accounts within a target-driven environment.
• Excellent communication, interpersonal, and presentation skills, with the ability to build strong and lasting customer relationships.
• Highly motivated and results-driven, with a proactive "can-do" approach to account management and customer service.
• Resilient, tenacious, and commercially focused, with the drive to exceed expectations and secure long-term profitable partnerships.
• Strong analytical and problem-solving skills, with the ability to quickly assess challenges and implement effective solutions.
• Excellent organisational skills, with the ability to plan, prioritise, and manage multiple responsibilities effectively.
• Full, clean UK driving licence essential

Changing The Way People Think About Waste.

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.