Account Manager

Otis Elevator Co.; Glasgow; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Account Manager to join their dynamic team in Glasgow. This exciting role focuses on managing service accounts across Scotland, ensuring exceptional customer service and driving sales growth. You'll work closely with internal teams to enhance lead generation and develop long-term relationships with clients. With a commitment to innovation and employee opportunity, this company offers a supportive environment for professional growth. If you're passionate about delivering value and thrive in a fast-paced corporate setting, this is the perfect opportunity for you to make a significant impact.

Benefits

Company car or car allowance

Pension scheme

Uncapped bonus structure

Flexible working hours

Remote work options

Qualifications

• Strong background in business-to-business sales or account management.
• Proven experience in strategic account growth and development.

Responsibilities

• Manage service accounts and ensure great customer service.
• Create and maintain long-term relationships with customers.
• Increase service sales and generate incremental subscriptions.

Skills

Business-to-business sales

Account management

Customer-focused approach

Target-focused

Reliability

Job description

Date Posted: 2025-02-24

Country: United Kingdom

Location: Otis Glasgow, Office 10.06, Clockwise, 77 Renfrew St, Glasgow, G2 3BZ

Job Title: Account Manager

Role Overview: Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity? Otis is growing and we are recruiting an Account Manager to cover the Scotland territory and report to the Operating Territory manager. The main goal of the role is to manage the service accounts, working with customers in a proactive way to ensure great customer service, reduced cancellations, and an increase in service sales. You'll work closely with various internal stakeholders to accelerate lead generation.

On a typical day you will:

• Create and maintain long-term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints.
• Defend portfolio, reducing cancellations and renegotiations value.
• Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company. Must be able to work in cross-functional teams.
• Increase Otis One Sales, being able to generate incremental subscriptions.
• Make proposals, decisions, and close deals independently, according to company rules.
• Know maintenance service, strategies, and procedures: contracts, strengths, CRM, RTV, competitors.
• Manage annual price increase process.
• Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions, and in the environment created for your team.

What you will need to be successful:

• A strong background in business-to-business sales or account management, ideally with a solid understanding around service contracts and/or service delivery.
• Customer-focused approach to account management, with proven experience in strategic account growth and development.
• You are characterized by a high level of commitment and reliability.
• You are target-focused, with the ability to work at pace in a demanding, complex, corporate organization.

What’s In it For Me / Benefits:

• Highly competitive salary, including company car or car allowance, pension scheme, and uncapped bonus structure.
• Strong foothold in the industry, offering technical and competitive solutions to most customer demands and needs.
• Growth and exposure, as you'll be working very closely with operations you'll gain exposure to operational processes and solutions.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.

Apply today to join us and build what’s next!

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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