Account Manager

Cottrell Moore Ltd; Essex; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A growing creative agency in Essex is seeking an experienced Account Manager to oversee client relationships and the delivery of digital projects. You will manage communication, lead a team, and ensure projects meet deadlines and quality standards. The ideal candidate will have robust account management experience in an agency setting and strong leadership skills. This hybrid role starts with full-time in-office work for the first three months.

Qualifications

• Account Management experience in an agency setting is essential.
• Strong leadership skills with experience managing teams and client relationships.
• Excellent communication, presentation, and interpersonal skills (written and verbal).

Responsibilities

• Act as the primary contact for clients, managing communication and building relationships.
• Oversee the planning and delivery of digital, creative, and web projects.
• Collaborate with internal teams to create clear briefs and deliver projects.

Skills

Client management

Problem-solving

Leadership

Communication

Project management

Education

Degree in marketing, communications, business management, or equivalent experience

Tools

Synergist

Microsoft Office

Job description

Overview

Account Manager

Location: Feering, Essex

Job Type: Hybrid, 3 days in office, 2 days at home (first 3 months every day in office)

Salary: £35,000 - £40,000

Are you a client-focused professional with a passion for delivering exceptional digital and creative projects? We re looking for an Account Manager to join this growing team. You ll be the driving force behind building strong client relationships, ensuring flawless project delivery, and supporting the growth of accounts.

Responsibilities

• Act as the primary contact for clients, managing communication, problem-solving, and building strong relationships.
• Oversee the planning and delivery of digital, creative, and web projects, ensuring deadlines, budgets, and quality standards are met.
• Collaborate with internal teams (Creative, Development, SEO) to create clear briefs and deliver seamless project execution.
• Proactively identify opportunities to grow client accounts and support business development.
• Manage financial aspects of accounts including quotes, invoicing, and project tracking in Synergist.
• Lead, mentor, and support the Account Executive, fostering their growth and performance.
• Monitor live website and campaign performance (traffic, SEO, UX), providing insights and recommendations to clients.

Requirements

• Degree in marketing, communications, business management, or equivalent experience.
• Proven Account Management experience in an agency setting is essential
• Strong leadership skills with experience managing teams and client relationships.
• Track record of growing accounts and spotting new opportunities.
• Excellent communication, presentation, and interpersonal skills (written and verbal).
• Highly organised with strong project management, time management, and attention to detail.
• Proficient in Microsoft Office; knowledge of Synergist or similar tools is a plus.
• Motivated, ambitious, and able to thrive under pressure in a fast-paced environment.
• Passionate about marketing and industry trends, with a balance of independence and teamwork.