Account Manager

Lawes Insurance Recruitment; Essex; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A recruitment agency seeks an Account Manager in Essex to lead a team of up to 5 and manage client accounts. This hybrid role offers a mix of office and remote work. The ideal candidate should have commercial insurance knowledge, strong communication skills, and experience in coaching. If you have the relevant experience, please reach out via the provided contact information.

Qualifications

• Essential commercial insurance knowledge is required.
• Strong communication and customer service skills are necessary.
• Experience in coaching or training colleagues is a plus.

Responsibilities

• Manage a team of Account Managers, overseeing their performance.
• Create documents for client-related tasks and ensure accurate recordings.
• Handle queries from insurers and customers and manage outstanding documentation.

Skills

Commercial insurance knowledge

Strong rapport-building skills

Excellent communication abilities

Attention to detail

Coaching experience

Education

Chartered Insurance Institute Qualifications (Cert CII/Dip CII)

Tools

Acturis

Job description

We are seeking an Account Manager to join our clients growing Team in Essex. This role offers an exciting opportunity for career progression, combining team leadership responsibilities with managing a portfolio of clients.

Responsibilities

• Manage a team of up to 5 Account Managers, overseeing their performance appraisals, 121s, and KPIs.
• Create documents for new customers, mid-term adjustments, and renewals.
• Ensure accurate recording of customer details and timely data entry.
• Obtain renewal terms for customers, exploring options to provide the best solutions.
• Prepare renewal closings and ensure timely policy processing.
• Handle insurer and customer queries, process policies, and manage outstanding documentation.
• Address account queries and credit control matters, highlighting any concerns.
• Apply legal and regulatory policies in line with internal procedures and insurance contracts.
• Maintain accurate records and process renewals to deliver positive outcomes for clients.

Qualifications

• Essential commercial insurance knowledge.
• Chartered Insurance Institute Qualifications (Cert CII/Dip CII) are desirable.

Day-to-Day

• As an Account Manager, you will lead a team, manage client accounts, and collaborate with experienced professionals to deliver outstanding service.
• This hybrid role offers a mix of office and remote work, providing a dynamic and flexible environment.
• Track record of meeting targets within a regulated framework and achieving SLAs.
• Strong rapport-building and customer service skills with excellent communication abilities.
• Diligent, process-driven, and deadline-oriented with strong attention to detail.
• Proficiency in Acturis.
• Experience in coaching, mentoring, or training colleagues is advantageous.

Experience & Requirements

• Commercial insurance knowledge.
• Property experience would be advantageous.
• Coaching experience.
• Track record of meeting targets within a regulated framework.

If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email us at [e-mail]