Account Manager

Adecco; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading manufacturing company in the United Kingdom is seeking an experienced Account Manager to oversee key customer accounts. You will be responsible for fostering exceptional relationships and ensuring top-tier support across all customer interactions. The ideal candidate has a proven background in account management and is skilled in communication and relationship building. This role is pivotal in contributing to the success and growth of key accounts through outstanding customer service.

Qualifications

• Proven background in account management or customer service.
• Excellent communication and relationship-building skills.
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Confidence in presenting data and insights to customers.
• Strong planning and prioritisation abilities.
• Knowledge of MRP systems preferred.

Responsibilities

• Acting as the main interface for designated customer accounts.
• Developing and maintaining account plans that align with customer needs.
• Managing repeat orders and contract reviews for capacity.
• Coordinating with Purchasing for timely material availability.
• Supporting internal teams during busy periods.
• Resolving issues that could impact delivery timelines.
• Promoting additional sales opportunities within existing accounts.
• Preparing and negotiating quotations for key customers.
• Collaborating with internal departments to resolve challenges.

Skills

Account management experience

Communication skills

Relationship-building

Microsoft Office proficiency

Data presentation skills

Planning and prioritisation abilities

Knowledge of MRP systems

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Overview

Account Manager - Key Customer Accounts

Join a Leading Manufacturing Business and Drive Exceptional Customer Relationships

Are you passionate about delivering outstanding service and building long-term partnerships? A well-established manufacturing company is looking for a proactive and experienced Account Manager to take ownership of key customer accounts and ensure they receive top-tier support across every touchpoint.

What You'll Be Doing

• Acting as the main interface for designated customer accounts, including attending site visits.


• Developing and maintaining account plans that align with both customer needs and business goals.


• Managing repeat orders and contract reviews to ensure capacity, materials, and engineering requirements are met.


• Coordinating with Purchasing to ensure timely material availability for order fulfilment.


• Supporting internal teams during busy periods to keep projects on track.


• Proactively resolving issues that could impact delivery timelines or customer commitments.


• Promoting additional sales opportunities within existing accounts.


• Preparing and negotiating quotations for key customers.


• Collaborating with internal departments to resolve technical or operational challenges.

Who You'll Work With

While this role doesn't include direct reports, you'll work closely with leaders across departments. Your ability to influence and collaborate will be key to delivering exceptional service and driving customer loyalty.

Why This Role Matters

This is a high-impact position within the business's management structure. Your work will directly contribute to the success of key accounts and help secure future growth through outstanding customer service.

What We're Looking For

Skills & Experience:

• Proven background in account management or customer service.


• Excellent communication and relationship-building skills.


• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).


• Confidence in presenting data and insights to customers.


• Strong planning and prioritisation abilities.


• Knowledge of MRP systems preferred.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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