Account Manager

Airbox Fulfilment; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing logistics provider in the UK is seeking a dedicated Client Account Manager to maintain strong client relationships and ensure high customer support levels. The role requires excellent communication and organization skills, along with a proactive approach to resolving issues. This position offers competitive pay, a potential annual bonus, and opportunities for professional growth.

Benefits

Competitive salary

Up to 10% annual bonus

Discounts across a variety of stores

24/7 Mental Health Hotline

Six paid-for counselling sessions per year

Phone access to trained nurses 24/7

Full private healthcare after three years

Opportunities to progress within the business

Qualifications

• Strong written and verbal communication skills are essential.
• Previous experience in Customer Service or Account Management desired.
• Methodical and organized working style is necessary.

Responsibilities

• Resolve day-to-day queries that arise.
• Ensure all SLAs are adhered to.
• Build strong, lasting relationships with clients.
• Manage inbound shipments and prepare the system for goods-in.

Skills

MS Office skills

Communication skills

Relationship building

Customer service experience

Organized working style

Logistics knowledge

Job description

Overview

Airbox Fulfilment is growing, and we’re looking for a Client Account Manager to join our team! We work with a variety of high-profile brands, including Hoodrich, The Rugby World Cup, Billionaire Boys Club, Wild Cosmetics and Naked Wolfe, managing their logistics and fulfilment operations efficiently.

We are a warehouse and distributor that partners with clients to support their businesses. We are confident in our ability to provide the best service and are always looking for passionate individuals to join us in our mission. Whether you are interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.

Role and Responsibilities

About The Role

We are looking for a motivated and reliable Client Account Manager who will provide a high level of customer support to the fulfilment clients they are responsible for. You will be tasked with resolving day-to-day queries, ensuring SLAs are met, and maintaining strong relationships with your clients. The key responsibilities of the role include:

• ✅ Resolving day-to-day queries that arise
• ✅ Ensuring all SLAs are adhered to
• ✅ Working closely with Warehouse Team Leaders to facilitate smooth running of accounts
• ✅ Managing inbound shipments and preparing the system for the goods in team to scan products into inventory
• ✅ Communicating with couriers for any issues that may arise
• ✅ Providing a high level of feedback to your clients to enhance their operations
• ✅ Building strong, lasting relationships with clients

We operate in a fast-paced, customer-oriented environment, so communication and problem-solving skills are key.

What We Offer

• Competitive salary (Dependent on experience)
• Up to 10% annual bonus
• Discounts across a variety of stores
• 24/7 Mental Health Hotline
• Six paid-for counselling sessions per year
• Phone access to trained nurses 24/7
• After three years of service, full private healthcare
• Immediate start available!
• Opportunities to progress within the business

What We’re Looking For

• MS Office skills, particularly Outlook and Excel
• Strong written and verbal communication skills
• Ability to build relationships with customers
• Previous experience in Customer Service or Account Management
• Methodical and organised working style
• Ideally previous knowledge of logistics/distribution

How To Apply

Please submit your CV and a covering letter explaining why you’re suitable for the role. You will be asked to answer some questions as part of your application. If you do not answer these, your application may be rejected, so please take a minute to tell us more about you!

⚠ No phone applications, please. We will review all applications and get back to shortlisted candidates quickly.

Best of luck with your application!

The Airbox Fulfilment Team