Account Manager

National Occupational Health Provider; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading health services provider in the UK seeks a dedicated Account Manager to enhance client relationships and drive engagement. The role involves proactive account management, maintaining account performance, managing inquiries, and supporting clients with their Occupational Health needs. Experience in sales or customer service is preferred. Strong communication and organizational skills are vital. Join us to make a positive impact on client satisfaction.

Qualifications

• Experience in Sales or Customer Service role preferred.
• Ability to multitask and prioritize responsibilities.
• Excellent written and verbal communication skills.

Responsibilities

• Maintain account performance with reviews and renewals.
• Log key account records through maintenance of Client Area.
• Handle inquiries and requests from clients.

Skills

Customer service

Account management

Communication

Multitasking

Job description

Partnership with our client's portfolio takes centre stage in their operation. They are looking for a dedicated and personable Account Manger to strengthen relationships, provide excellent customer service, and drive client engagement to move the business forward.

Objectives of this role:

• Enable Proactive Account Management Strategy by meeting with key client stakeholders at agreed frequency.
• Build and nurture strong client relationships, as a trusted advisor to ensure retention.
• Present data to clients at agreed frequency including commercials, operational performance and clinical trends to drive partnership and client compliance.
• Support client programmes with their queries and needs relating to Occupational Health

Responsibilities:

• Maintain account performance, conducting price reviews and contract renewals, demonstrating strong commercial awareness.
• Logging key account records through maintenance of Client Area.
• Handle inquiries and requests from clients, regularly liaising with other departments to ensure maintenance of KPIs.
• Attend Client reviews at agreed frequency to discuss any issues, queries and track progress of programme, providing accurate minutes in timely fashion.
• Conduct Customer Feedback Form at pre-determined frequency and report accordingly.
• Report back to the business on Account Management Metrics to maintain accountability of the function.
• Cross-sell and up-sell new sales opportunities within existing accounts

Required Skills and qualification:

• Experience in Sales or Customer Service role preferred, but not essential
• Ability to multitask and prioritise responsibilities
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail