Account Manager

Salt; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading Telecoms & IT company in Carlisle seeks an ambitious Account Manager to enhance client relationships and drive sales within a rapidly expanding team. Ideal candidates are proactive, customer-focused, and enjoy working in a supportive environment. Responsibilities include managing accounts, upselling services, and ensuring high client satisfaction through excellent communication and service delivery.

Qualifications

• Proven background in solution-based sales.
• Experience in account management and client retention.
• Strong communication skills and relationship-building abilities.

Responsibilities

• Manage and grow client relationships.
• Upsell and cross-sell additional services.
• Provide updates on installations and service delivery.

Skills

Solution-based sales

Account management

Relationship building

Target-driven mindset

Strong communication skills

Job description

Account Manager – Telecoms, IT & Managed Services

Location: Carlisle, Cumbria

Looking to step into a fast-paced, high-growth environment where your sales career can take off? We’re hiring an Account Manager to join a rapidly expanding team within a well-established Telecoms & IT business at the heart of Carlisle.

This role is ideal for someone ambitious, proactive, and customer-focused, who thrives on building relationships and hitting targets. If you’re ready to develop your skills in a supportive, social, and forward-thinking environment—this is worth your attention.

What You’ll Be Doing:

• Manage and grow existing client relationships through regular virtual and on-site account reviews
• Upsell and cross-sell additional services (IT, mobiles, energy, security, cloud telephony, connectivity)
• Own customer retention by delivering exceptional service and building strong rapport
• Act as a main point of contact for your clients, supported by in-house delivery teams
• Maintain accurate CRM records and track opportunity pipelines
• Provide clients with updates on installations and service delivery

What We’re Looking For:

• Proven background in solution-based sales
• Experience in account management and client retention
• Strong communication and relationship-building skills
• Target-driven mindset with commercial awareness
• Comfortable engaging clients both over the phone and in person
• High energy, self-motivated, and proactive in approach