Account Manager

Zurich 56 Company Ltd; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Zurich 56 Company Ltd is seeking a dynamic Account Manager to support customer needs and drive business growth. This role involves managing a portfolio of clients and requires extensive customer service expertise. With a mix of field-based responsibilities and office engagements, the ideal candidate will build strong relationships and contribute to profitable growth in the insurance sector. The position offers flexible working options and a range of employee benefits.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Private medical insurance

Up to 25 days holiday plus bank holidays

Option to buy/sell holiday

Three days paid volunteering

Qualifications

• Extensive customer and market-facing experience.
• Ability to influence both internally and externally.
• General insurance knowledge (property, liability, motor) essential.

Responsibilities

• Driving retention and acquisition of business by managing customer relationships.
• Negotiating deals with underwriters and claims.
• Identifying operational and strategic risk management opportunities.

Skills

Customer service

Relationship building

Negotiation

Communication

Job description

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Account Manager

122929

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: This is a field-based role with at least once a week from the office in Newcastle upon Tyne.

Closing date for applications: 15th July 2025

The opportunity:

This is an exciting role within our Zurich Municipal Public Services North Team to support our existing customers and our ambitious growth plans.

In this dynamic role we’ll expect you to meet financial targets for both commercial insurance and fee-based risk management services, working closely with our customers to understand their specific needs.

Zurich Municipal is a leading provider of insurance and risk management solutions for the public and voluntary sectors. Since 1993 we’ve insured charities, voluntary organisations, housing associations, and the education and public sectors, helping our customers better understand and reduce the risks they face. We provide insurance for organisations of all sizes across the UK, from insuring a large local authority to small community groups.

You’ll therefore be someone who puts customers’ needs first – someone who has natural rapport and empathy and who can build strong relationships at all levels necessary for success. This role therefore requires a wide variety of skills and is for someone who relishes a challenge and likes to be given the freedom and responsibility to go out there and make it happen. Everyone passionately wants to deliver an exceptional service to customers that they can be proud of. There is also a responsibility on us to find different ways to support customers.

The Account Manager role is sector specific, with a portfolio of customers that require strong, deep relationships throughout their organisation. The goal is to achieve a multi-layered relationship within customer organisations, creating touch points across Risk & Insurance officers, Finance Directors and Procurement etc.

Equally important will be the development and strengthening of relationships internally, through the wider Zurich UK business, ensuring our proposition continues to meet customer needs and requirements.

You will have account management and relationship responsibility for a dedicated allocation of Customers across Tyne & Wear, Northumberland, Co. Durham, Teesside and Cumbria requiring regular driving across this area meeting customers, a Company Car is provided with the package.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours and job share. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need.

What are we looking for?

We’re looking for someone with extensive customer and market facing experience who can successfully influence externally and internally, balancing business needs whilst acting as an effective customer ambassador. General insurance knowledge (property, liability and motor) is essential.

Living in the area where the role is based, you’ll need to be comfortable working independently and as part of a wider market facing team. An ability to communicate well at all levels of an organisation is a crucial part of this role so our ideal candidate will have strong written and verbal communication skills and know how to flex this for different audiences.

A good understanding of our financial results and a breadth of experience across Zurich would be helpful. If this sounds like you, then we want to hear from you!

As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Organised, efficient and adept at managing yourself and data requirements to ensure our internal reports are accurate at all times.

What will you be doing?

Closely Managing an allocation of customers in your area, driving around the area visiting customers, making a difference by building strong relationships and thereby, driving the retention and acquisition of business contributing to profitable growth.

Using your initiative, negotiating deals and working closely with underwriters and claims to ensure our end-to-end proposition is the best it can be balancing customer need and underwriting vigour.

Working with a smile on your face as part of a strong team to deliver our overall aims, supporting and growing together.

Identifying operational and strategic risk management opportunities facilitating the use of Zurich Risk Engineering services for our customers.

Managing competitive Tender responses using skill and judgment to ensure we present the best responses required to retain existing and win new business. Working closely with influential internal and external stakeholders.

What will you get in return?

Everyone’s different. That’s why at Zurich; we offer a wide range of employee benefits so our people can choose what fits them and their life.

Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people, and we encourage those people to give their best.

You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

Our Culture:

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix ofcustomers,and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above inmind,we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.

We are committed to continuousimprovement,and we offer access to a comprehensive range of training and development opportunities.Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.

So,make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

The financials

• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.

Time away

• 25 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.

We're making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.