Account Manager

Sammons Recruitment Ltd; Eastbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Eastbourne is seeking an Account Manager to be the primary contact for clients' customers facing financial difficulties. The role requires strong communication and problem-solving skills, and experience in customer service or account management is preferred. The position offers a competitive salary, bonus potential, and various employee benefits including a pension scheme and wellness initiatives.

Benefits

Competitive base salary plus uncapped bonus potential

Company pension scheme

Increased annual leave after one year

Health & wellbeing programme

Gym membership

Employee discounts

Qualifications

• Proven experience in customer service, account management, or collections.
• Knowledge of FCA and FOS frameworks is highly desirable.
• Confidence in handling high-volume calls.

Responsibilities

• Acting as the main point of contact for customers.
• Managing client accounts and handling inbound/outbound calls.
• Assisting customers with financial difficulties.

Skills

Customer service experience

Communication skills

Problem-solving ability

IT proficiency

Legal understanding or qualification

Education

Law/Insurance qualification

Tools

Microsoft Office (Excel)

CRM systems

Job description

Overview

Account Manager

Are you passionate about delivering outstanding customer service and resolving complex issues? This is a fantastic opportunity to join a forward-thinking organisation that partners with some of the UK's leading household names in investigations, collections, and legal services.

Salary & Benefits

• Competitive base salary plus uncapped bonus potential
• Company pension scheme
• Increased annual leave after one year of service
• Regular staff fun days and wellness initiatives
• Employee discounts & free/discounted food
• Gym membership
• Health & wellbeing programme
• On-site parking
• Sick pay

About the role

As an Account Manager, you'll be the first point of contact for clients' customers, supporting those facing financial difficulties and helping to resolve disputes in line with FCA and FOS guidelines. If you're motivated, customer-focused, and looking to develop your career in a professional and supportive environment, this could be the role for you.

• Acting as the main point of contact for customers, providing professional advice and support
• Managing client accounts and handling inbound/outbound calls (20-50 per day)
• Assisting customers with financial difficulties and setting up repayment solutions
• Following up on missed payments and resetting Direct Debits where required
• Preparing and referring cases for legal action, including compiling case bundles
• Carrying out general administrative tasks such as photocopying and scanning

Skills & Experience

• Proven experience in a customer service, account management, or collection's role
• Knowledge or experience of FCA and FOS frameworks (highly desirable)
• Excellent communication skills, both written and verbal
• Strong problem-solving ability with a customer-first approach
• Confidence handling high-volume calls and managing multiple priorities
• IT proficiency, including Microsoft Office (Excel essential) and CRM systems
• A proactive, adaptable attitude with the ability to work in a fast-paced environment
• Legal understanding or a Law/Insurance qualification (desirable, not essential)

How to apply

If you are interested, please apply with your CV.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! For full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies