Account Manager

Toppesfield Limited; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading surfacing contractor in the UK is seeking an Account Manager to support client relationships, drive sales opportunities, and ensure customer satisfaction. You will engage with clients, maintain CRM tasks, and provide administrative support. The ideal candidate has strong communication skills and the ability to work collaboratively. This role comes with a competitive salary and an attractive benefits package including generous leave and performance bonuses.

Benefits

Generous Leave: 25 days annual leave plus bank holidays

Cycle to Work Scheme

Enhanced Maternity, Paternity and Adoption leave

Employee Assistance Programme

Performance Bonus

Learning and Development opportunities

Supportive Culture

Qualifications

• Proven experience in client relationship management and support.
• Strong ability to maintain and manage CRM systems.

Responsibilities

• Engaging with client representatives through phone and email.
• Maintaining CRM with project statuses and client interactions.
• Follow up on submitted quotes to gather client feedback.

Skills

Excellent written and verbal communication skills

Strong project management and organisational skill

Ability to work collaboratively across teams

Customer Focus

Problem-Solving Skills

Job description

Overview

Toppesfield isn't just about surfacing; it's about our ToppTeam. Founded in 2004, we've grown into the UK's largest independent surfacing contractor, delivering projects nationwide for clients throughout the UK and working across a wide range of sectors. Toppesfield is the first name in surfacing, no matter what the size, or location but our success isn't just about numbers; it's about our incredible team and our shared commitment to excellence.

At Toppesfield, our people are our strength. Collaboration is at the heart of everything we do, and it's what sets us apart. Over the years, we've achieved remarkable milestones. Throughout our journey, we've reached significant milestones: generating over 300 employment opportunities, establishing seven offices nationwide, and achieving an estimated turnover of £140 million. What truly makes us proud is the unwavering quality of our work which has sustainable growth.

If you're looking to be part of a company that values its people, promotes collaboration, and sets the industry standard, Toppesfield is your destination. Come be a part of our success story.

Role Description

We have an exciting opportunity for an Account Manager who will work alongside and support our dynamic Sales team. You will play a pivotal role in supporting client relationships, identifying new sales opportunities, and ensuring exceptional customer satisfaction. Working alongside our Key Account Manager’s you will:

Responsibilities

• Engaging with client representatives through phone calls and email communication
• Maintaining and updating the CRM system with project statuses and client interactions
• Keeping client records accurate and up to date in the CRM, including contact details such as phone numbers, email addresses, and LinkedIn profiles
• Following up on submitted quotes to gather client feedback and ensure satisfaction with proposals
• Attend and participate in client meetings alongside Key Account Managers
• Providing administrative support for tender submissions, including tasks like preparing case studies, accreditation evidence, and quality submissions
• Monitoring online procurement portals to identify publicly shared opportunities and generate sales leads
• Developing periodic content and communications to key account client segments
• Attending and assisting at industry-specific shows and exhibitions as required by the Regional Sales Manager
• Support the Sales team with admin tasks and ad-hoc duties

Key Skills

• Excellent written and verbal communication skills
• Strong project management and organisational skill
• Ability to work collaboratively across teams and manage multiple priorities
• Strong Communication Skills
• Customer Focus
• Problem-Solving Skills

Why join Toppesfield?

In addition to a competitive salary, we offer an attractive benefits package, including:

• Generous Leave: 25 days annual leave plus bank holidays, annual leave buy and sell scheme, and years’ service entitlement increase
• People First Initiatives: Cycle to Work Scheme, Birthday Bonus, Discount Portal, and Company Social Events, Saving Scheme and Life Assurance
• Family Focused: Enhanced Maternity, Paternity and Adoption leave
• Employee Assistance Programme: Access to support services for personal and professional wellbeing
• Performance Bonus: Eligibility for performance-based bonuses
• Employee Referral Scheme: Earn rewards for referring new ToppTeam members
• Employee Volunteering Programme: Opportunities to give back to the communities we work in
• Learning and Development: Continuous growth opportunities and training
• Supportive Culture: A collaborative working environment with opportunities for future progression

Apply

Join us in paving the way for excellence. If you're motivated and ready to make a meaningful impact, we invite you to apply and become a valued member of our team at Toppesfield.

To find out more about our company please visit our website www.toppesfield.com.