Account Manager

Heidelberg Materials AG; East Midlands; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a dedicated Sales Representative to manage customer relationships and drive business growth. This role emphasizes proactive communication and exceptional customer service, ensuring that clients receive tailored solutions that meet their needs. With a focus on sales management and administration, you'll work closely with internal teams to deliver a seamless experience. The company values diversity and offers a supportive environment with family-friendly policies, making it an ideal place for those looking to balance work and life effectively. Join a team that prioritizes wellbeing and professional development while contributing to the success of the construction industry.

Benefits

Generous Pension Schemes

Life Assurance

27 days holiday

Agile working

Flexible working

Holiday purchase

Paid Volunteering Day

Employee Assistance Programme

Gym discount

Discounted Private Medical cover

Qualifications

• Minimum of a Grade 4+ equivalent to a C at GCSE in Maths and English.
• Good communication skills with the ability to negotiate at all levels.

Responsibilities

• Manage customer portfolio and generate new business through outbound calls.
• Handle customer inquiries and provide accurate quotations in a timely manner.
• Develop product knowledge and maintain good relationships with customers.

Skills

Communication Skills

Negotiation Skills

Customer Service

Education

GCSE in Maths

GCSE in English

Tools

SAP Order Management System

Job description

Purpose of the role

We are dedicated to an inclusive and respectful workplace, valuing diverse skills and backgrounds for our business success. Our culture promotes openness, transparency, and individual growth. We actively encourage diversity in the construction industry and welcome all applicants, regardless of perfect alignment with job descriptions. Elevate your life with our family-friendly policies prioritising wellbeing.

Manage a portfolio of customers across a defined geographical region. Grow the business through outbound calls to prospective customers. Be responsible for pricing specific customers within the area. Work closely with the DSM/s for the local area to provide a seamless commercial approach. Proactively manage the sales administration processes relating to the commercial functions, whilst providing significant focus on delivering an excellent customer experience. Offer all customers, a professional, dedicated, personal service when calling into the Customer Service Centre (CSC). Be able to cover order taking to assist the distribution function as the need arises.

Key accountabilities

Sales Management

• Generate new business through structured, proactive outbound calls and planned follow up.

• Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans.

• Identify and develop relationships with key prospects and decision makers of existing customers effectively communicating Heidelberg Materials value, unique selling proposition and differentiators.

• Price jobs for specific customers to agreed volume levels in line with pricing guidelines agreed with the DSM and CSL.

• Work with DSM to conduct market analysis including assessments of demand, customer segmentation and location and capability of competitors.

• Identify opportunities to add value and contribute to the success of the customer's business.

• Price cash sale enquiries in line with cash sale pricing policy.

Sales Administration

• Efficiently handle all customer written and verbal enquiries in a timely manner.

• Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers' reasonable needs.

• Navigate systems efficiently and accurately, keeping the customer always informed

• Ask relevant questions and communicating in an empathic, confident and assertive manner

• Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Heidelberg Materials business

• Liaise with other internal and external Heidelberg Materials team members in relation to customer orders, pricing, products, delivery matters via phone and email

• Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities, or authority of the job incumbent.

• Take payment for cash sale jobs.

• Effectively develop and maintain a good level of team morale, supporting colleagues to achieve the area's business goals and objectives

• Develop knowledge of other roles within the team and be able to provide cover as far as possible.

Order Management

• Understand basics of order placement to be able to place customer orders if temporarily covering for Shipper role.

• Be able to create, alter and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details within the Company's SAP Order Management system, such as customer name, billing address, delivery address, full customer contact name and telephone number; order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required

• Understand production and truck capabilities and negotiate realistic delivery times with customers considering other orders on the day. Offering the best solution using the order delivery viewer screen within Heidelberg Materials transport management system

General

• Develop product knowledge for all Heidelberg Materials products.

• Develop knowledge of concrete industry, customers, and markets.

• Link with the area teams and relevant external departments to ensure high level of customer service is maintained.

• Maintain good working relationships including a courteous and prompt response to customers, colleagues, drivers, plant staff and transport personnel

Key Targets

• Volume and margin for allocated plants.

• Increase in customer numbers.

• Increase percentage of VAPs.

• Cash sale volume and margin.

• Minimise queries.

• Quote numbers.

• Quote turnaround time.

Education/Qualification

• Minimum of a Grade 4+ equivalent to a C at GCSE in Maths and English

• Good communication skills with the ability to negotiate at all levels

What's on Offer:
* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / MPQC / Youth Employment / CTP / School & University Outreach / Gradcracker / Wellbeing for Life
* Compensation Package: Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption
* Social Values: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover

Additional Information

Location: Whitwick

Full Time: 8:00 - 16:30

Working Hours: 37.5 hrs

Contract Type: Temp Maternity Cover 10 months

Salary: £27,000

What's on Offer

* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
* Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
* Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover