Account Manager

CBRE; Derry/Londonderry; On-site; GBP 60,000 - 80,000; Full time

Job description

Account Manager

Job ID: 212097

Posted: 20-Mar-2025

Role type: Full-time

Areas of Interest: Building Management, Engineering/Maintenance, Property Management

Location(s): London - England - United Kingdom of Great Britain and Northern Ireland

Reporting to: Area General Manager

Job Purpose:

One of CBRE Global Workplace Solutions' key divisions, Facilities Management, is seeking an Account Manager to take responsibility for a large private sector customer in North London.

As a Facilities Management Account Manager, you will be responsible for the delivery of FM to The Account, working in partnership with all stakeholders to ensure a 5 Star service is delivered and maintained at all times.

Constant innovation is key to our long-term success, and within the role, you will be responsible for improving both operational and commercial performance through best practice, operational excellence, and identifying opportunities for introducing new service lines and product offerings.

Role Summary:

• Responsible for the day-to-day running of both the hard and soft services, organizing the site team and supply chain in order to meet contractual outputs and objectives.
• Maintain customer relations including progress meetings, site visits, and obtaining referrals.
• Managing & having accountability for the P&L and maintaining agreed profit margins.
• Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company.
• Assist in the preparation of standard operating procedures, emergency and contingency plans.
• Ensure the provision of healthy and safe working conditions and regularly review the H&S policy.
• Ensure that opportunities for the strategic development of the contract are exploited to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tender.

Person Specifications:

• Interested candidates must possess quantifiable experience within a similar role.
• Facilities Management experience.
• Government or manufacturing environment would be desirable.
• A qualification in health & safety (NEBOSH, IOSH) is desirable.
• Strong commercial acumen is essential, and experience of managing a P&L is preferable.
• Excellent communication and management skills are essential.