Account Manager

Deverell Smith Recruitment Ltd; Croydon; Hybrid; GBP 35,000; Full time

Job summary

A leading recruitment firm in the legal sector is looking for an ambitious individual to take charge of key panel relationships in residential conveyancing. You will protect revenue streams and drive growth through exceptional account management. The ideal candidate has experience in client relations and conveyancing, with a proven ability to meet targets. This role offers a competitive package and flexible working arrangements.

Benefits

Competitive salary including car allowance

Attractive quarterly commission structure

Flexible working arrangements

Reimbursement for client visit expenses

Career progression opportunities

Values-driven company culture

Qualifications

• Experience in managing client relationships and forecasting revenue.
• Knowledge of conveyancing and work allocation skills.
• Track record of meeting sales targets.

Responsibilities

• Forecast and safeguard income from panel instructions.
• Conduct regular client visits.
• Resolve client complaints promptly.
• Collaborate to distribute cases effectively.
• Identify growth opportunities for new business.

Skills

Account Management/CRM experience in legal or property sector

Strong conveyancing knowledge

Proven track record of meeting/exceeding targets

Excellent problem-solving abilities

Communication abilities

Job description

The Role

Take ownership of key panel relationships in residential conveyancing, protect revenue streams, and drive growth through exceptional account management.

Key Responsibilities

• Revenue Protection - Forecast and safeguard income from panel instructions
• Relationship Management - Conduct regular client visits to strengthen partnerships
• Escalation Handling - Resolve complaints and maintain excellent service standards
• Strategic Work Allocation - Collaborate with senior management to distribute cases effectively
• Business Development - Identify growth opportunities with New Business teams
• Account Expertise - Master each client's brand, structure, SLAs, and portal requirements
• Performance Standards - Promote best practice across consultant networks
• Strategic Input - Contribute to sales strategies and competitive analysis

What You Need

• Essential: Account Management/CRM experience in legal or property sector
• Essential: Strong conveyancing knowledge and work allocation skills
• Essential: Proven track record meeting/exceeding targets
• Essential: Excellent problem-solving and communication abilities
• Desirable: Panel relationship management experience

What's On Offer

• Competitive Package - £35k salary including car allowance
• Commission Structure - Attractive quarterly targets and rewards
• Flexible Working - Modern office with hybrid arrangement
• Business Expenses - All client visit costs fully reimbursed
• Career Growth - Clear progression in expanding team
• Company Culture - Values-driven firm focused on long-term relationships

Perfect for an ambitious professional ready to take the next step in account management within a well-established legal practice.