Account Manager

emap; Croydon; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading property media company in Croydon is seeking a Customer-focused Account Manager to manage a portfolio of over 200 accounts. The role involves providing seamless onboarding, identifying upselling opportunities, and building strong relationships with clients. Ideal candidates are natural communicators with sales experience and a willingness to work independently. This full-time hybrid role offers a salary of up to £30,000 plus benefits.

Benefits

25 days of annual leave

Health plan

Continuous learning opportunities

Income protection

Qualifications

• Proven sales experience from any industry.
• Ability to build rapport with clients.
• Keen to work independently.

Responsibilities

• Manage over 200 client accounts throughout subscription lifecycle.
• Ensure smooth onboarding for new clients.
• Identify upselling opportunities.
• Build trusted client relationships.
• Attend events to connect with clients.

Skills

Natural communicator

Sales experience

Motivated

Confident in selling

Initiative

Job description

Overview

We are looking for a customer-focused and highly organised Account Manager to join our corporate subscription team at Property Week, the leading news magazine in the commercial and residential property market. This is a brilliant opportunity to join a small, dynamic team of two where you can truly make an impact and build strong, lasting relationships with our corporate client base.

Responsibilities

• Manage a portfolio of over 200 accounts across the full subscription lifecycle.
• Provide a seamless onboarding experience for new clients.
• Proactively manage renewals and identify opportunities to grow accounts through upselling.
• Act as the primary point of contact for clients, updating their details and ensuring they get the most from their subscription.
• Advocate for clients and build trusted relationships.
• Attend Property Week events to connect with clients and industry leaders face-to-face.

Qualifications & Skills

• Natural communicator who thrives on building rapport.
• Sales experience welcomed from any background, including hospitality; a great salesperson can come from anywhere.
• Socially open, motivated, and confident in ability to sell.
• Keen to work on own initiative and committed to personal and professional success.

Contract & Location

This is a full-time, permanent, hybrid position based in Croydon, London.

Compensation & Benefits

The salary is up to £30,000 with a 20% bonus. We offer a range of benefits including 25 days of annual leave, a health plan, continuous learning opportunities, and income protection.

Equal Opportunity

We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without regard to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.