Account Manager

1000heads; City of Westminster; On-site; GBP 30,000 - 60,000; Full time

Benefits offered by this job

Hybrid working 2-3 office days perweek

Private medical cover

Company pension scheme

Personal development fund

Cycle to work scheme

Regular socials/away days

Breakfasts and Thursday drinks

Job summary

1000heads in London is seeking a talented Account Manager to join our Client Services team on a 6-month full-time contract (FTC) with potential to extend or become permanent.

You will manage several major global accounts, develop innovative campaigns, build lasting client relationships, and lead cross‑team delivery, budgets, and timelines to ensure exceptional results. This role offers hybrid working, the chance to work with top brands, and opportunities for progression.

Qualifications

• Experience in account handling, creative development or client-facing project management.
• Proven track record delivering digital and social campaigns.
• Ability to manage cross-market campaigns and client relationships.
• Strong communication and organisational skills, with attention to detail.

Responsibilities

• To manage several major global accounts and develop existing and new client relationships.
• Develop innovative ideas and solutions for client campaigns.
• Build client relationships and understand client requirements and brands.
• Maximise revenue from clients and present to clients in meetings.
• Monitor markets and be aware of competitive activity.
• Lead a team to deliver effective performance and manage project briefs.
• Create project plans, cost estimates, and ensure budgets are adhered to.
• Ensure campaigns run on time and within budgets, and that invoices are paid.
• Collaborate with partner agencies and Finance to ensure smooth delivery.

Skills

Experience account handling, client mg

Creative development

Client facing project management

Delivering digital & social campaigns

Cross market campaign activation

Managing client relationships

Analytics & problem solving

Interpersonal & diplomacy

Listening skills

Understanding of social media & brand

Organisational & time management

Working under pressure with attention

Written & verbal communication

Job description

We are looking for a talented Account Manager to join our Client Services team in London.

This will be an initial 6-month, full-time contract (FTC) with potential to be extended or become permanent.

The Client Services team at 1000heads is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills.

To be part of the Client Services team at 1000heads you must be a passionate, details-loving communications expert, driven by the need to make things work. Your chance to work with amazing global clients such as Amazon, Nestle, Qualcomm, Wella, Google, PepsiCo.

Responsibilities

To manage several major global accounts and develop both existing and new client relationships.

• Developing innovative and creative ideas and solutions for client campaigns
• Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations; understand their brand(s) and customers
• Maximising revenue from client
• Presenting to clients and attending client meetings and partner meetings and events
• Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
• Manage client reviews with senior clients
• Managing a team to deliver effective performance from all levels
• Creating project briefs; brief and work with members of the wider team to develop an idea; presenting and selling that idea to the client
• Creating project plans and project specification documents
• Producing accurate costs estimates, and ensures they are signed off by the client before work proceeds
• Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
• Ensuring all billing is completed on time
• Ensuring campaigns are efficiently delivered to exceptional standards, on time and in budget
• Working with partner agencies when delivering work as part of a wider campaign
• Working with Finance to ensure invoices are paid on time
• Keeping up to date with time sheets and expenses claims
• The overall quality of the final deliverable on projects that you manage

• Experience account handling, creative development or client facing project management experience
• Delivering digital & social campaigns
• Cross market campaign activation
• Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
• The ability to analyse and resolve problems quickly and effectively
• Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
• Must have strong listening skills
• Have an understanding of social media and its impact on brand
• Excellent organisational and time management skills
• The ability to work under pressure whilst keeping an eye for detail
• Excellent written and verbal communication skills

• Additional holiday day for each year of service, up to 27 days
• Additional festive shutdown period between Christmas and New Years
• Subsidised gym membership
• Private Medical Cover
• Company Pension Scheme
• Personal development fund
• Cycle to work scheme
• Regular company socials/away days,
• Regular breakfasts and Thursday drinks
• Flexible working, hybrid 2-3 office days per week
• Plus other cool perks

This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you may be required to get involved in other and reasonable ad hoc projects.