Account Manager

VenueScanner; City Of London; Hybrid; GBP 35,000 - 45,000; Full time

Job description

Account Manager

£35,000 - £45,000 (OTE)

About VenueScanner

Our mission: Connecting people in the world’s best spaces. We are becoming the #1 destination for discovering and booking event spaces globally. We have built the best selection of venues across the UK and our recommendations engine matches event organisers with the spaces that are perfectly aligned to their requirements, and makes it easy to enquire, compare and book.

We provide venues - from major global chains to independents - with a powerful set of marketing tools to scale their venue hire business. We expand their reach to new customers, optimise their listings to attract the most relevant enquiries, and provide them with everything they need to convert new, high-value customers.

Why Join Us?

As a fast-growing startup with big ambitions, we offer a dynamic and rewarding environment where your contributions directly impact the company’s success. If you’re passionate about building relationships, driving growth, and making an impact in a growing company, this is the role for you!

What you'll be doing

We’re looking for an Account Manager who thrives in relationship-building and has a proven track record of driving revenue growth. You will be the main point of contact for our venue partners, taking ownership of both existing accounts and new business as it’s onboarded.

You’ll manage a diverse portfolio of clients—ranging from corporate venues to restaurants, bars, and music venues—and be responsible for driving retention, client success, and business growth. If you love working with customers throughout the entire lifecycle and are looking for a role where you can make a tangible impact, this is a great fit.

Core Responsibilities

• Full Post-Sales Ownership: Manage the entire post-sales journey, including account growth, relationship building, and contract renewals.
• Revenue Growth: Drive revenue by upgrading existing accounts and growing your portfolio through cross-sell and upsell opportunities.
• Client Relationships: Build strong, long-lasting partnerships with venue partners. Ensure their success on the platform by engaging them in regular performance reviews, identifying growth opportunities, and addressing challenges.
• Data-Driven Performance Reviews: Conduct quarterly reviews (both online and in-person) to assess performance and ensure venues are getting maximum value from the platform. Be confident in presenting data and identifying areas for improvement.
• Strategic Account Management: Collaborate with internal teams (Success, Sales, Marketing, Product) to optimise our processes, ensuring we’re delivering the best possible experience for our venue partners.
• Cross-Team Collaboration: Work closely with internal teams to ensure we’re championing the needs of the customer at every step of the journey.

Why we like you

• 4+ years experience with a proven track record account revenue growth in a fast paced, hire target environment
• A commercial, growth mindset looking for best commercial outcomes whilst balancing customer needs
• Experience with Hubspot or other CRM programs
• Ability to handle accounts with regular contact and understand how to prioritise
• Digitally savvy, keen understanding and appetite to leverage technology & automation
• A self-motivator with high energy to deliver consistent results and an entrepreneurial spirit
• An excellent communicator and have proven experience in building both internal and external partnerships
• You love working as part of a team and conduct yourself with kindness and integrity within the workplace

VenueScanner perks

• Work flexibly: We have a flexible work policy
• Work from anywhere August: Escape to the country, work from the beach...in August you can work from anywhere in the world! The London office will always be available to use but there is no requirement to come in.
• Stock options: We give exceptional employees the opportunity to buy shares in VenueScanner
• Socials: We like to bring everyone together for team lunches, drinks, and team away trips
• Learning and training: We’ll contribute towards books, training courses and conferences
• Personal development: Monthly personal development meetings for quick progression opportunities
• Venue perks: Special invites to new venue openings and venue perks

About the team

Stand Together | Lead by Example | Make it Happen Today | Winning Mindset | Customer First | Embrace the Journey

We chose the above values as a team to define the type of business we want to work in and how we like to work with each other. They are rooted in everything we do and guide us in our day-to-day activity.

Stand together: We support each other in everything we do and work together to solve our problems. We go beyond our remit to succeed as a team and help our colleagues. We are open, respectful and candid with each other.

Lead by example: We’re not afraid to get our hands dirty! We aim to continuously educate, train and improve ourselves; we inspire each other and are inspiring the industry. We are always accountable and take responsibility for the success of the business. First and foremost, the customer always comes first.

Make it happen today: We turn up, engage and achieve as a team. We deliver at pace and take calculated risks. We push for today rather than put off to tomorrow and analyse, iterate and improve for our customers.

Bring a winning mindset: We’re resourceful and never give up. We’re bold and daring and aren’t comfortable being comfortable. We approach our work and our problems positively - our problems help us learn!

Customer first: We're real people who care about their customers. We are passionate about creating a positive and seamless experience by offering products our customers love while delivering exceptional service. We will always make time for our customers whether that be over the phone or face-to-face.

Embrace the journey: We are excited not just by where we are going, but by the stage we’re at. We celebrate each small win along the way. We see failures as necessary learnings that drive improvement. Each day we work hard and enjoy ourselves.