Account Manager

JLL; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global real estate services firm is seeking an Account Manager to provide exceptional workplace management services. You will ensure effective service delivery while managing client relationships and compliance with health and safety regulations. The ideal candidate will have strong operational and financial management skills, along with the ability to drive continuous improvement. This role offers an opportunity to build a meaningful career in a dynamic environment.

Qualifications

• Experience in managing client relationships effectively.
• Knowledge of health, safety, and environmental legislation.
• Ability to drive continuous service improvement.

Responsibilities

• Act as primary point of contact for the client.
• Ensure adherence to health and safety policies.
• Plan and manage team operations effectively.
• Drive operational changes and cost savings.

Skills

Client Relationship Management

Health and Safety Compliance

Financial Management

Operational Excellence

Team Management

Job description

Overview

PURPOSE To provide exceptional workplace management services to the Pam client at 60 London Wall. The Account Manager will ensure efficient and effective service delivery in line with agreed budgets and service specifications, monitor and report on quality and financial performance of all services, and drive continuous improvement in service delivery through innovation and operational excellence., Client Relationship Management

Responsibilities

• Client Relationship Management – Act as primary point of contact for the Pam client, providing leadership in maintenance management and readily available information on service plans and operational records. Ensure full compliance with Pam contract specifications and JLL service standards. Provide monthly performance reports in agreed format to both internal stakeholders and Pam client. Provide operational support for all maintenance and workplace management activities.
• Health, Safety and Environmental – Ensure adherence to all JLL Health, Safety and Environmental policies and procedures. Maintain risk assessments, COSHH records and safe working method statements for all operational activities. Monitor and evaluate service partners for compliance with Health, Safety and Environmental legislation. Manage delivery of remedial, emergency and planned works to ensure building safety for all users.
• Quality of Service Delivery – Plan labour resources with supervisors and schedule tasks to ensure effective completion of maintenance work through direct labour or approved subcontractors. Update asset registers, maintenance schedules and work instructions on JLL and client platforms. Ensure effective utilisation of JLL business systems including financial, maintenance management, KPI reporting and H&S systems. Monitor and report on quality and financial performance in line with contract KPI requirements.
• Continuous Improvement – Review and recommend service improvements and cost savings to Pam client through monthly review meetings. Drive operational changes through efficient implementation processes.
• Personnel Management – Manage day-to-day team operations and distribute work based on capability and capacity. Handle first line HR queries and recruit staff as required. Ensure comprehensive induction programs are completed for new staff. Contribute to staff appraisals and supplier performance reviews.
• Financial Management – Manage purchasing of maintenance supplies and subcontracts with administrative support. Maintain accurate records of completed works and expenditure, providing regular reports to Senior Account Manager. Exercise cost control over maintenance activities and promote cost reduction methods without compromising quality. Ensure timely invoicing while maintaining acceptable debt and work-in-progress levels. Ensure best purchasing practice using JLL approved suppliers.
• Critical Performance Measures – Compliance with JLL H&S policies and procedures. Financial control and management within nominated budgets. Achievement of contract KPIs and service level agreements. Client satisfaction and relationship management. Effective team management and operational delivery.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.