Account Manager

Alice Rose Recruitment Ltd; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment agency in London is seeking an Account Manager to oversee service delivery for a flagship commercial site. The role entails managing staff, budgets, and client relationships while driving performance and compliance. Candidates should have at least 5 years of experience managing FM contracts and a proven track record in high-profile environments.

Qualifications

• Minimum 5 years' experience managing a Hard Services FM contract.
• Proven track record of managing large commercial sites (contract values over £1.5m per annum).
• Experience delivering service excellence in high-profile office environments.

Responsibilities

• Lead and manage all directly employed staff, ensuring service delivery meets agreed standards.
• Manage agreed KPIs and SLAs, ensuring resources are effectively deployed to achieve targets.
• Build and maintain strong client relationships, acting as the main point of contact.

Skills

Leadership

Client relationship management

Business development

Communication skills

Education

Recognised management qualification

Job description

Overview

Account Manager role for a flagship commercial site in West London. Alice Rose Recruitment is partnering with one of the UK's leading construction and maintenance companies to recruit an Account Manager. The successful candidate will be responsible for ensuring all aspects of service delivery meet contractual obligations, align with Building Services processes, and exceed client expectations. This is a key leadership role where you will manage staff, budgets, and client relationships while driving performance, compliance, and continuous improvement.

Responsibilities

• Lead and manage all directly employed staff, ensuring service delivery meets agreed standards.
• Manage agreed KPIs and SLAs, ensuring resources are effectively deployed to achieve targets.
• Oversee Health & Safety and environmental performance on site.
• Ensure compliance with quality procedures across the contract.
• Take full responsibility for the site P&L, delivering agreed margins.
• Recruit, develop, and appraise staff to maintain high-performing teams.
• Manage absenteeism, performance issues, and disciplinary matters where required.
• Build and maintain strong client relationships, acting as the main point of contact.
• Prepare and deliver reports for both the client and senior management.
• Represent the business at all client meetings.
• Develop and implement operational strategies to drive continuous improvement.
• Identify and manage additional business opportunities to enhance client satisfaction and increase revenue.
• Undertake any other duties reasonably requested by senior management.

Requirements

• Minimum 5 years' experience managing a Hard Services FM contract.
• Proven track record of managing large commercial sites (contract values over £1.5m per annum).
• Strong business development skills with the ability to identify and grow opportunities.
• Recognised management qualification.
• Experience delivering service excellence in high-profile office environments.
• Excellent communication skills, both written and verbal, with the ability to engage effectively at all levels.