Account Manager

Class 1 Personnel; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency in London is seeking an experienced Account Manager to oversee staffing operations at Heathrow/Hounslow. Responsibilities include managing client relationships, addressing staffing challenges, and ensuring compliance with regulations. Ideal candidates should have prior experience in a similar role and strong communication skills. This position offers an excellent pay structure and a supportive team environment.

Benefits

Excellent pay structure

Stable hours with rota flexibility

Supportive team environment

Part of a reputable network

Qualifications

• Clean UK criminal record or Police clearance certificate may be required.
• Proof of right to work and National Insurance necessary.
• Flexible availability for days, nights, and weekends.

Responsibilities

• Oversee staffing needs and company operations.
• Liaise with clients to address queries.
• Manage daily staffing challenges and shifts.

Skills

Experience in a similar role

Good communication skills

Strong work ethic

Attention to detail

Reliability

Job description

Class 1 Personnel are currently recruiting an Account Manager for one of the largest client based at Heathrow / Hounslow.

The Account Manager role mainly consists of delivering the highest level of service in the safest way following all Health and Safety guidelines.

Responsibilities and Requirements

You must have:

• Experience in a similar role
• Good communication skills
• Clean UK criminal record (check required) or Police clearance certificate if required
• Strong work ethic, attention to detail, reliability
• Proof of right to work & National Insurance
• Flexible availability - days, nights, weekends

Key Responsibilities:

• Oversee all staffing needs and operations of the company
• Liaise with the client to ensure you understand and resolve any queries as they arise.
• Take on early morning issues with sickness, no shows and work with the allocation team to ensure all shifts are covered.
• Work with the allocation team and understand the shift plan.
• Be on call at weekends to resolve any issues that may arise.
• Over time bookings - ensure that staff are contacted and will turn up for their shifts
• Assist with work schedules as and when necessary
• Assist in new employee onboarding
• Ensure compliance with internal and external policies and regulations
• Determine staffing shortfalls and help the team to cover any shortages
• Sort out any daily issues for Staff
• Contact NO shows to see where problem is and updating Team
• Ensure all bookings are added to our CMR on a weekly basis
• Book staff (Transport) for IFS Training
• Ensure all our staff are on Fourth for all the departments
• Manage and work with the On-site team
• Liaise with head office on a weekly/daily basis
• Plus, any other duties required by the Business

Candidates will need to complete an assessment (theory + practical).

Why Join Us?

• Excellent pay structure
• Stable hours with rota flexibility
• Supportive team environment
• Part of a reputable network

About the Hiring Company:

The hiring company is an established brand with more than 20 years of history, from its beginning as a small recruitment agency.

If you feel you fit the Account manager role please apply now.