Account Manager

Boden Group; City Of London; On-site; GBP 60,000 - 65,000; Full time

Job summary

A prominent FM service provider is looking for an Account Manager to oversee client relationships and contract performance in London. The ideal candidate has strong communication skills, proven account management experience, and a focus on delivering high-quality service. This full-time role offers a salary of £60,000-£65,000 with opportunities for professional growth.

Qualifications

• Proven experience in account or contract management, ideally within property services.
• Strong skills in engaging stakeholders and managing budgets.
• Ability to focus on solutions and drive performance metrics.

Responsibilities

• Manage the day-to-day relationship with the client.
• Monitor and report on contract KPIs and SLAs.
• Lead client meetings and performance reviews.

Skills

Stakeholder engagement

Communication skills

Commercial awareness

Proactive mindset

Job description

Account Manager - FM Service Provider

💼 £60,000- £65,000 • Full-Time • Permanent

Are you a relationship-driven professional with a passion for delivering outstanding service in the property services sector? Boden Group is seeking a dynamic Account Manager to lead and nurture one of their long standing clients.

About the Role

As Account Manager, you will be the key point of contact for our client, responsible for overseeing contract performance, driving continuous improvement, and ensuring that our services align with the borough's strategic goals. You\'ll work closely with operational teams, stakeholders, and the client to maintain high standards and foster long-term collaboration.

Key Responsibilities

• Manage the day-to-day relationship with the client.
• Monitor and report on contract KPIs, SLAs, and compliance.
• Lead client meetings, performance reviews, and service improvement plans.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify opportunities for innovation and added value.
• Resolve issues proactively and maintain strong client satisfaction.

What We're Looking For

• Proven experience in account or contract management, ideally within property services or FM.
• Strong stakeholder engagement and communication skills.
• Commercial awareness and ability to manage budgets and performance metrics.
• A proactive, solutions-focused mindset.
• Knowledge of public sector contracts is advantageous