Account Manager

Strata; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading brand experience agency in London seeks an Events Account Manager to manage and develop client accounts. You will work closely with the Account Director to ensure exceptional service delivery and contribute to account growth. The ideal candidate has strong relationship management skills and a passion for delivering memorable experiences, with benefits including health insurance and generous annual leave.

Benefits

25 days annual leave

Health Insurance (after 6 months)

Workplace pension scheme

Death in service scheme

Cycle to work scheme

Regular social events

Qualifications

• Experience in managing client accounts and relationships.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively in a team.

Responsibilities

• Manage and develop client accounts for strategic growth.
• Oversee project delivery and maintain client satisfaction.
• Coordinate with various departments for successful project execution.

Skills

Client relationship management

Strategic planning

Project management

Communication

Business development

Job description

Events Account Manager
London

We are Strata!

Imagine being part of a fast and exciting brand experience agency whose clients include specialists in new technology, creators of some of the most stunning electric vehicles on the planet, financial institutions, and global leaders in pharmaceutical solutions. As an agency, we elevate these brands and make them heard through immersive and memorable virtual and face-to-face experiences.

As a people-first business, we encourage ambition, support, and reward. We’re always listening and open to your ideas, just as we do with our clients.

Our name? It’s Strata, an agency on a mission to be the very best. This means we always want to hear from the very best creative and intelligent souls who genuinely believe that every moment matters.

Job Overview

This role is to work alongside the Account Director in managing the account and leverage ‘full service’ possibilities to elevate and broaden the services we currently offer.

Working as a team to support each other as required as you maintain existing relationships & seek new ones as we look to grow the account to achieve its full potential across all areas.

Building upon existing relationships, you are responsible for organically developing these areas and identifying new business opportunities whilst also building trust and confidence by overseeing flawless delivery of existing projects.

Gather relevant business intelligence for clients to create and update account plans.

Duties to include:

• A clear scope of work for the Client Services’ Project Manager
• To be a senior point of contact for advice and support for the rest of the Client Service team
• Regular check-ins and support as required, attend planning and client meetings as required
• Hold regular 1-to-1 performance sessions
• Manage HR Administration for Project Manager (sign off of expenses, Holiday and sickness)
• Responsible for Client Service commercial forecasting and margin improvement and teaching your team best-practice

Specific Client Objectives

Provide strategic, consultative guidance to the client around the use of events (face-to-face or online), and work to develop our clients as a true full-service client, maximising and selling all Strata service offerings.

Identify potential for new business opportunities to deliver account growth.

Working with the Account Director create a strategic account plan for Client Service and UK opportunities to demonstrate a thorough understanding of the client business and influence client thinking in a way that mutually benefits the client and agency.

Build and maintain strong relationships with all key client contacts.

Coordinate and lead responses to client briefs.

Be confident in interrogating and challenging client briefs and providing exciting, thought-provoking solutions.

Attend all critical client meetings/calls (where appropriate) alongside the Project Team to ensure consistency of delivery and trust.

Anticipate possible issues and “think on your feet” when challenged by clients.

In partnership with the Account Director, manage resources efficiently, including sourcing appropriate freelance staff where needed.

Use your judgement to decide on levels of delegation and resources required.

Attend weekly Operations calls and commercial workshops as required.

Leverage your grounding in production & technical services, logistics, and delegate processes when working with pre-event and onsite delivery teams.

Ensure internal teams are briefed correctly on requirements, using the existing STRATA back-to-basics process and your understanding of how departments work.

Engage with all departments early to anticipate requirements.

Build and maintain effective strategic supplier relationships and negotiate contracts as needed.

Oversee or produce event tasks if no Project Manager is present, including brainstorming, proposal generation, SOW, SLAs, project plans, budgets, timelines, and onsite event management.

Maximise gross profit margin and contribute to sales and margin targets.

Contribute to forecasting and financial planning, maintaining Procim, and working with the Client Services Director.

Sign off project budgets ensuring appropriateness before commercial sign-off.

Maintain client budgets proactively and accurately, issuing them promptly.

Create contingency plans to manage crises and support business continuity.

Incorporate quality processes and tools into daily activities to drive efficiencies and maintain high standards.

Attend all events onsite to oversee delivery and ensure client satisfaction.

Employee Benefits

• 25 days annual leave, plus Bank Holidays
• Health Insurance (after 6 months)
• Workplace pension scheme
• Death in service scheme
• Cycle to work scheme
• Regular social events

Our Principles

We are a people-first brand experience agency guided by principles that measure success in:

• A win for the client: Measuring impact and exceeding expectations.
• A win for the company: Long-term growth and innovation.
• A win for the team: Diversity, collaboration, and inclusion.
• A win for you: Career growth, well-being, and objectives achievement.
• A win for the planet: Environmentally responsible practices and sustainability.