Account Manager

Patsnap; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global SaaS platform provider is seeking an Account Manager in London. This role involves managing client relationships, driving customer success, and achieving quarterly targets. Ideal candidates have excellent negotiation and presentation skills, a customer-centric mindset, and a proven track record in expanding business. The position offers a hybrid work environment and a comprehensive benefits package including annual leave and private healthcare.

Benefits

Five weeks annual leave

Private healthcare

Paid parental leave

Company-paid community volunteering days

Hybrid work environment with WFH stipend

Qualifications

• Proven track record of performance against renewal-based and expansion-based targets.
• Experience using account planning frameworks to prioritize tasks focused on value-based outcomes.
• Commercial experience across multiple industries and geographies.

Responsibilities

• Manage and expand relationships with assigned customers.
• Work towards achieving quarterly net renewal and expansion targets.
• Negotiate renewal contracts and identify expansion opportunities.

Skills

Customer-centric approach

Negotiation skills

Presentation abilities

Strong listening skills

Job description

Overview

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Patsnap is a global, Series E, unicorn SaaS platform that transforms how organizations harness IP and Research & Development productivity. Our platform enables IP and R&D teams to collaborate across the innovation lifecycle using AI to generate and validate ideas, helping bring innovative products to market faster, better and cheaper. More than 12,000 R&D and IP teams rely on Patsnap to innovate and bring products to market faster.

We have a vibrant and diverse team with offices in Toronto, London, Shanghai and Singapore. Our hyper-growth trajectory is powered by our people, and we are committed to fostering an inclusive environment where talent thrives and ideas bloom.

Role Summary

Role Summary: We are looking for an Account Manager to join the Patsnap team where you will play a critical role in managing and expanding relationships within your assigned book of business. Your focus will be on driving customer success by ensuring that clients realize maximum value from Patsnap's offerings.

In this role, you will be responsible for achieving quarterly net renewal and expansion targets, while also building long-term, trusted partnerships with clients. Your ability to negotiate renewal contracts, identify and close expansion opportunities and communicate effectively will be essential to your success in this dynamic and client-facing position.

This is a hybrid position in our London, UK office with the expectation to come in once a week on Wednesdays. You are welcome to come in additional days or work fully in office.

What You'll Be Doing

• Be the key point of contact for all customer account management matters for a book of business consisting of our customers.
• Work towards quarterly net renewal and expansion targets.
• Build and maintain strong, long-lasting client relationships, ensuring Patsnap is delivering exceptional value to our clients as quickly as possible.
• Negotiate contracts and close agreements to maximize retention and expansion.
• Accurately forecast both renewals and expansion on a 90 day rolling basis.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Collaborate with the sales team to identify and grow opportunities within territory.

About You

• You show the potential to articulate solutions and deliver business cases that resonate with our customers.
• You have some experience using account planning frameworks to prioritize key tasks and activities within your book of business, with a focus on value-based outcomes.
• You have strong listening, negotiation and presentation abilities.
• You are highly customer centric and are driven by having a positive impact on Patsnap's customers.
• You are highly presentable, and relish the opportunity to deal with all manner of clients, in environments that others would consider challenging.
• Track record of performance against a renewal-based and expansion-based targets.
• You have commercial experience across multiple industries and geographies.

What You'll Love

• Five weeks annual leave and bank holidays
• Additional vacation days based on years of service
• Company-paid community volunteering days
• Paid parental leave
• Private healthcare
• Eyecare voucher scheme
• Private pension
• Cycle to work scheme
• Life Assurance
• Payroll giving
• Hybrid work environment with WFH stipend
• Perkbox benefit scheme

Our Values

• Integrity: We hold each other accountable for our actions
• Leadership: We lead by example and inspire each other to reach for new heights
• Openness: We are open and honest and share our ideas with care and consideration
• Growth: We are lifelong learners who aspire to improve each day
• Innovation: We seek out new ways to solve problems
• Customer: Our customer is at the center of everything we do. Their success is our success

Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.

Even if you don't meet 100% of the above qualifications, we encourage you to apply and tell us why you'd be a great fit for this role! If you require any accommodations during the interview process, please email [e-mail] so we can best support you.