Account Manager

Integral UK Ltd; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A prestigious global advertising company in London seeks an Account Manager to lead its engineering team. The role involves ensuring compliance with statutory regulations and contractual obligations, along with financial performance oversight. Ideal candidates will have an HNC or HND in Electrical/Mechanical Engineering, excellent communication skills, and the ability to lead effectively. This position offers a dynamic and professional environment.

Qualifications

• Successful completion of an apprenticeship in engineering.
• Enthusiastic and proactive in achieving high operational standards.
• Ability to work under pressure and meet time constraints.

Responsibilities

• Lead and manage the engineering team to meet contractual obligations.
• Ensure compliance with statutory regulations and service level agreements.
• Manage the operation of all MEP assets and compile reports on operational performance.

Skills

Excellent communication skills

Ability to lead and motivate a team

Excellent IT and report writing skills

High level of initiative and drive

Education

Electrical/Mechanical Engineering HNC or HND

C&G Pts. 1 & 2

18th Edition IEE: Wiring and Installation

IOSH Managing Safely or NEBOSH equivalent

Job description

Overview

Account Manager based at the London Bankside HQ of a prestigious global advertising and marketing communications company.

Responsibilities

• Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors.
• Operate all systems within the facility in a competent, effective and efficient manner (including HV/LV Switching Operations). Make recommendations for improvement and provide concise technical reports when required.
• Manage all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations.
• Work closely with the engineering team to ensure that Specialist Vendor visits have been prepared and approved in line with Specialist Vendor X-Plans/Corrigo Schedules; ensure Change Management approval for all critical works prior to start.
• Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA's).
• Lead the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed; monitor progress and manage team performance to ensure outputs meet expectations.
• Attend weekly operations meetings, and other client meetings as requested, in conjunction with Monthly & Quarterly Report Meetings.
• Complete Monthly and Quarterly Engineering Reports noting significant events or activities (including MEP Asset Reliability Reports).
• Own the engineering risk register and report on critical systems availability/asset reliability.
• Review engineering competency, identify skills gaps and future training needs; ensure contract is staffed by competent teams with effective succession planning.
• Compile critical incident and near-miss reporting and after-action reviews for any critical incident.
• Ensure all MEP planned/corrective/reactive maintenance is undertaken in line with OEM/SFG20 requirements as a minimum.
• Notify the Customer immediately of any critical equipment operational issues and provide relevant reports with recommendations.
• Own statutory compliance (Logbooks) and Integral/JLL Global and Regional Compliance Standards.
• First Line Management of escalation of Specialist Vendor performance issues.
• Ensure all technical/legislative updates are effectively communicated and implemented by the engineering team.
• Actively participate in the site escalation process, including on-call and support for MEP emergency response requirements.
• Own the financial performance of the account including development of opportunities relating to projects.

Personal Specification

• Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either).
• C&G Pts. 1 & 2, equivalent or exceeds.
• 18th Edition IEE: Wiring and Installation.
• IOSH Managing Safely (Or NEBOSH equivalent).
• Excellent communication skills and the ability to deal with all levels of staff/management/customers.
• Ability to lead, motivate and direct a small team of engineers and supervisors. Completed ILM3/5 or similar.
• Enthusiasm & proactive in achieving the highest standard of operation.
• Excellent IT and report writing skills.
• Ability to work under pressure while remaining calm, delivering required services within given time constraints.
• Willingness to attend on and off-site training for MEP assets, including nights away for HV/LV Authorised Person Training (subject to Operations Directors approval).
• Advanced communication skills with a full understanding of customer needs and expectations.
• High level of initiative and drive to continuously improve operations.
• Smart, presentable professional appearance.
• Ability to comprehend and act upon both verbal and written instructions.
• Integrity, honesty and punctuality expected.
• Collaborative team player who works effectively to achieve common goals.