Account Manager

HSBC Global Services Limited; City of Edinburgh; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global financial services provider is looking for an Account Manager in Edinburgh. The successful candidate will manage a portfolio of Financial Institutions, focusing on liquidity and cash management. Strong communication skills and cash management knowledge are required. Hybrid working is available, and employees will enjoy comprehensive benefits including private healthcare and a contributory pension scheme.

Benefits

Private healthcare for all UK-based employees

Enhanced maternity and adoption pay

Generous employer contribution to pension scheme

Qualifications

• Ability to simplify complex product information for clients.
• Experience in managing cash management relationships.
• Skilled in stakeholder interaction and relationship building.

Responsibilities

• Manage liquidity and cash management for a portfolio of Financial Institutions.
• Drive Client Service excellence and manage related risks.
• Maintain client relationships and keep them updated on developments.

Skills

Strong written and oral communication skills

Interpersonal skills

Time management and planning

Understanding of local and global cash management

Job description

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are seeking an individual to join this team in the role of Account Manager.

In this role you will:

• Manage the liquidity and cash management needs of a portfolio of Financial Institutions, and maintain relationships with key influencers in the client’s local or regional Treasury, business and operations functions.
• Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients.

• Be accountable for driving Client Service excellence locally and regionally; effectively managing any risks and issues, and identifying opportunities for better client experience leveraging our products, solutions and technology.
• Be accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others.
• Maintain a client footprint and keep client updated with the industry and product development required to deliver a superior client experience.

To be successful in this role you should meet the following requirements:

• Strong written and oral communication skills; must be able to put complex product and/or technical information into simple terms, and strong interpersonal skills with the ability to interact and build relationships with internal and external stakeholders.
• Have a strong understanding of local and global cash management, including identifying and dealing with actual or potential business or relationship risks, and an understanding of clearing services, products and techniques.
• Have the ability to continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders.
• Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks.
• Proven ability in identifying and meeting customer needs with solutions by working with different stakeholders

• Please note: This role is based in Edinburgh. The successful applicant will be required to spend part of their working week at this location or out visiting clients. Hybrid working is available, but the role holder will need to live within a commutable distance of the aforementioned office.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes:

• 
  Private healthcare for all UK-based employees
• Enhanced maternity and adoption pay and support when you return to work
• A contributory pension scheme with a generous employer contribution.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [e-mail]

Telephone: [phone]