Account Manager

TN United Kingdom; Carlisle; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team as an Account Manager in a forward-thinking telecoms and IT service provider. This role offers the chance to enhance your career while providing exceptional service to clients. You will manage account renewals, cross-sell a suite of products, and build strong relationships with customers. With a focus on growth and development, you will thrive in a fun and social work environment that values your contributions. If you are enthusiastic, proactive, and financially motivated, this opportunity is perfect for you.

Benefits

50% off broadband packages

33 days holiday including bank holidays

Additional days off based on length of service

Qualifications

• Proven experience in solution sales and account management.
• Self-motivated with a track record of exceeding targets.

Responsibilities

• Grow customer base through daily account calls and virtual health checks.
• Cross-sell additional services and manage account queries.

Skills

Solution Sales

Account Management

Cross-Selling

Customer Relationship Management

Target-Driven

Proactive Communication

Tools

CRM System

Job description

Job Title: Account Manager

Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking, and ambitious individual eager to build their career. If you enjoy a fun and social work environment with opportunities to develop your skillset, this role is worth exploring!

Due to rapid growth, the Gemini sales division of Global 4 Group is looking for an enthusiastic and proactive Account Manager. This presents a fantastic opportunity to join a high-performing team.

The successful candidate will provide exceptional service to clients, manage account renewals, cross-sell our full suite of products—including IT support, mobiles, energy, and security services—and support customers in housing their key business services under one Gemini roof.

What will you be doing?

1. Grow and develop our existing customer base through daily account calls, booking and attending virtual and on-site health checks.
2. Cross-sell and introduce additional services and new platforms to existing customers via our multi-service discount proposals.
3. Retain customers by building strong relationships.
4. Act as a point of contact for account queries, with support from our extensive teams.
5. Update customer and service information in our CRM system to track future opportunities.
6. Develop opportunity pipelines and track progress.
7. Keep customers informed about installations and projects.

Required skills & experience

• Proven experience in solution sales.
• Experience managing and retaining accounts while increasing profitability through cross-selling.
• Self-motivated and hardworking.
• Enthusiastic, high-energy, and proactive.
• Proven track record of exceeding targets.
• Confident in both telephone and face-to-face client interactions.
• Financially motivated and target-driven.

Who are Gemini?

Gemini is a well-known telecoms and IT service provider based in Carlisle. Our vision is to solve our customers' technology challenges by advising and implementing the right solutions while delivering excellent service. We offer a wide range of solutions, including cloud telephony, IT, CCTV & security services, data connectivity, mobiles, and energy.

As a forward-thinking business utilizing the latest technology, we serve clients across multiple industries, notably education. Our customer experience is unparalleled, and our value proposition attracts hundreds of new clients annually, with high retention rates.

What benefits will you receive?

• 50% off broadband packages, free after two years.
• 33 days holiday including bank holidays.
• Additional days off based on length of service.