Account Manager

Goodstack; Camden Town; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Goodstack is seeking an experienced Account Manager to drive success for a portfolio of enterprise clients in London. In this hybrid role, you will ensure client satisfaction, manage relationships, and uncover growth opportunities, contributing to impactful social initiatives. The company values a robust customer success team and offers a collaborative environment with ample opportunities for professional growth.

Benefits

Private medical insurance

Annual learning & development budget

Paid volunteer days

Flexible working hours

Pension scheme

Paid sick leave

Office lunches

Paid time off on your birthday

Qualifications

• Experience in B2B SaaS preferred.
• Proven track record in client retention and growth.
• Skilled in managing multiple clients effectively.

Responsibilities

• Manage a portfolio of mid-to-large enterprise clients.
• Drive customer satisfaction and retention.
• Uncover growth opportunities through strategic engagements.

Skills

Commercial mindset

Structured and disciplined

Empathetic communicator

Team player

Education

2-5 years’ experience in Account Management, Customer Success, or Strategic Partnerships

Tools

HubSpot

Gainsight

Job description

This hybrid role requires working from our London office regularly.

If you've been looking to join a fast-growing startup with a mission to make a huge positive impact, backed by the same investors as Stripe and Airbnb, then you’ve found the right place!

Our Mission

If you’ve been looking to join a fast-moving, mission-driven tech company backed by the same investors as Stripe and Airbnb — you’ve found the right place.

At Goodstack, we’re here to revolutionise how the world does good .

We’re a Series A company building the tech infrastructure behind the world's most ambitious social impact programmes. From powering donations and volunteering, to enabling community engagement and ESG reporting — we help global brands build scalable, meaningful programmes that do good in the world.

Our platform is trusted by companies like Google, TikTok, LinkedIn, HSBC, Atlassian, and OpenAI — as well as thousands of nonprofits including the Red Cross, Oxfam, and Cancer Research. In 2024 alone, we facilitated $3 billion in donations through our platform.

We’re growing fast — and to scale our customer experience, we’re investing in a high-performing Customer Success team.

Join us as a Account Manager – own relationships, grow revenue, and turn clients into advocates

As an Account Manager, you’ll be responsible for the end-to-end success of a portfolio of mid-to-large enterprise clients. From onboarding and adoption through to renewal and expansion, you’ll ensure your clients see meaningful value — and that Goodstack is at the centre of their social impact strategy.

You’ll run regular engagements with your accounts, proactively share roadmap updates, lead renewal planning, and identify commercial opportunities along the way. You’ll be measured on retention, expansion, and client advocacy.

This is a great opportunity for a mid-level Account Manager looking to level up their strategic muscle while still being close to execution. The role is based in London and reports into the Head of Customer Success (North America).

Your mission:

• Own a book of business: Manage a portfolio of customers, running regular touchpoints, QBRs, and executive check-ins to keep relationships strong and goals aligned.
• Drive retention: Ensure client satisfaction and proactively mitigate risk ahead of renewals — no last-minute surprises.
• Grow accounts: Uncover expansion and cross-sell opportunities through strategic conversations and a strong commercial lens. You’ll always have one eye on growth.
• Proactively highlight value: Surface relevant roadmap updates and product capabilities before the client needs to ask. Make them feel like we’re one step ahead.
• Turn customers into advocates: Work with marketing to generate case studies, secure testimonials, and get the right clients involved in our Client Advisory Board.
• Ensure visibility and alignment: Keep your internal stakeholders informed — Sales, Solutions, and Product — so everyone is clear on client priorities and plans.

As Account Manager at Goodstack, your mission will be to:

• Bring an account manager's drive to a customer success role — you think in revenue, not just relationships.
• Know how to run a book of business with rigour — recurring meetings, structured agendas, proactive follow-ups, clear account plans.
• Understand that great client management is part art, part science — you listen well, advise confidently, and always come prepared.
• Are deeply proactive — you don’t wait for renewal time or a ticket to engage, you're always one step ahead.
• Can manage multiple clients at different stages of maturity and complexity without dropping the ball.

After 3 months, success will look like:

• You’ve built strong relationships with all key stakeholders across your accounts.
• You’ve completed onboarding for your portfolio and understand each client’s key outcomes and success measures.
• You’ve identified expansion potential in at least 2-3 accounts and started surfacing roadmap opportunities.
• You’ve helped generate at least one client story (quote, testimonial, or reference call).
• Your CRM notes, forecasts, and renewal dates are clean and up to date.

This role is a perfect match for you if you have:

Key traits:

• Commercial mindset – You’re always looking for ways to expand accounts and deliver mutual value.
• Structured and disciplined – You know your clients, your dates, and your pipeline. You don’t miss the details.
• Empathetic communicator – You listen closely and adapt your style to suit the client, while still keeping them moving forward.
• Team player – You collaborate closely with Sales, Solutions, Product, and Marketing to deliver results.

Key experience:

• 2–5 years’ experience in Account Management, Customer Success, or Strategic Partnerships, ideally in B2B SaaS.
• Demonstrated experience driving client retention and account growth.
• Comfortable running regular meetings, writing success plans, and keeping internal systems up to date.
• Familiarity with tools like HubSpot, Gainsight, or equivalent CS platforms.
• Experience working with mid-market or enterprise clients.
• Exposure to mission-driven, ESG, or social impact sectors is a bonus.

Bonus if you have knowledge or love of:

• Have worked with cross-functional teams in startups or scale-ups.
• Have experience influencing or supporting client marketing initiatives (e.g. case studies, PR stories, etc).
• Have supported client advisory board programmes or similar customer marketing efforts.

What you can expect upon joining our team

Salary reviews and share options
Tasty Tuesday! Office lunch is on the company
️ Vitality - Private medical insurance - vision, dental & hearing coverage
£250 Brighten your day annual budget
£1000 Learning & Development annual budget
Paid days to attend conferences and level up your skills
Goodstack library
???? Paid days to volunteer for non-profit causes
25 days annual leave, plus paid public holidays
Paid day off on your birthday!
Paid wellness leave
Paid sick leave
Pension
UK cycle-to-work scheme
️ Flexible working hours
???? Parental leave
️ WFH budget upon joining
You're always welcome to pop in more often if you enjoy the buzz of being in the office. It's a warm, friendly space right in the heart of London
… and so much more

About us

Since 2017, Goodstack has been at the forefront of integrating social and environmental value into organisational purpose. In today's landscape, more businesses are recognising the necessity of embedding purpose into their operations to stay relevant.

To catalyse this transformation, we are constructing efficient global charitable rails accessible via an API globally.

Our vision is clear: To power purpose in every company and non-profit worldwide by leading the charge towards a future where doing good is not just an option but a fundamental principle of successful businessshifting towards a better, purpose-driven world.

Let's do this!

OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION

We take pride in our diverse and growing team representing 15+ nationalities across 5 continents ! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself andyourspeciallemon twistto Goodstack to propel us forward in striving to create a better world for us all.

Check out ourCareers Pagefor more details!