Account Manager

Churchill Services; Cambridge; On-site; GBP 34,000 - 36,000; Full time

Job summary

A leading facilities management provider in Cambridge is seeking a proactive Cleaning Account Manager to oversee a diverse portfolio of education and corporate clients. You will lead a team of over 60 staff, ensuring exceptional cleanliness and customer service standards. The ideal candidate will have strong leadership abilities, experience in financial forecasting, and a thorough understanding of Health and Safety practices. Competitive salary and numerous employee benefits offered.

Benefits

24hr online GP access

Two paid volunteering days annually

Employee recognition awards

250+ perks and discounts

Career development opportunities

Qualifications

• Proven ability to influence stakeholders at all levels.
• Strong planning and pressure management skills.
• Ability to ensure safety within the cleaning industry.

Responsibilities

• Maintain client relationships ensuring high satisfaction.
• Manage, recruit, and coach local service teams.
• Ensure Health & Safety procedures are adhered to.

Skills

Strong leadership and motivational abilities

Experience in financial forecasting

Knowledge of Health and Safety systems

Experience with commercial clients

Ability to travel to various sites

Education

Management Qualification

Job description

Overview

Based across Cambridge

£34,000 - £36,000 per annum + Company Car

We're looking for a proactive and experienced Cleaning Account Manager to join our Central division, managing a diverse multisite portfolio of education and corporate clients across Cambridge.

Reporting to the Operations Manager, you'll lead a team of over 60 staff, including supervisors and cleaning operatives. Your key focus will be to ensure exceptional standards of cleanliness and customer service are consistently delivered across all sites.

Role summary

As a Cleaning Account Manager you'll be:

• Maintaining strong client relationships with high levels of satisfaction
• Providing and maintaining the quality of service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager
• Holding regular contract and specification review meetings with customers
• Being responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth

What you’ll have

• Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels
• Experience in financial forecasting, budgeting, and analysis
• A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved
• Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs
• A full driving license and the ability to travel to various sites as required

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

The good stuff

• We are employee-owned, making you a beneficiary of our future success
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually - from beach cleans to supporting your local community. You choose
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We are committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We\'re happy to help.

Please note: A basic DBS check is required for this role

Qualifications

Key Qualifications

• Management Qualification

Keywords

Cleaning Account ManagerCleaningCambridgeshire