Account Manager

Churchill Services; Caddington; On-site; GBP 35,000 - 40,000; Full time

Job summary

A UK-based facilities management company is searching for a Cleaning Account Manager to oversee housing association contracts in Caddington. This position requires strong leadership and communication skills, along with experience in financial management and health and safety. The ideal candidate will ensure exceptional service delivery and maintain high client satisfaction while leading a team of cleaning operatives. Benefits include employee ownership and ongoing training programs.

Benefits

Employee Ownership

24/7 GP access

Two paid volunteering days

Exclusive perks and discounts

Ongoing training and development

Recognition and rewards

Qualifications

• Excellent interpersonal communication and people management skills.
• Proven leadership and motivational skills under pressure.
• Experience with financial forecasting, budgeting, and analysis.
• Knowledge of health and safety systems in the cleaning industry.

Responsibilities

• Overseeing a key housing association contract across various sites.
• Leading and supporting a team of cleaning operatives.
• Maintaining client relationship satisfaction.
• Ensuring quality-of-service delivery.
• Managing, recruiting, and coaching local service teams.
• Adhering to health & safety procedures.
• Identifying opportunities for improvement and growth.

Skills

Interpersonal communication

Leadership

Financial forecasting

Health and Safety knowledge

Commercial awareness

Education

Management Qualification

Job description

Overview

Based across Luton, Bedfordshire

£35,000 - £40,000 per annum + Company Car

We are seeking a highly motivated and experienced Cleaning Account Manager to join our expanding Chequers division. This role will oversee a key housing association contract, covering a range of residential and communal sites.

As the Cleaning Account Manager, you will be responsible for leading and supporting a team of cleaning operatives, ensuring all sites are consistently supervised and maintained to the highest standards. Every day will bring new challenges, and your excellent people skills will be vital in motivating your team and delivering exceptional service.

As a Cleaning Contract Manager, you will be responsible for:

• Maintaining strong client relationship with high levels of satisfaction
• Providing and maintaining the quality-of-service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager
• Be responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth

Expertise and attributes

• Excellent interpersonal communication and people management skills
• Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
• Experience with financial forecasting, budgeting, and analysis
• Working knowledge of Health and Safety systems in the cleaning industry
• Ability to work to tight timescales
• Strong commercial awareness, financial management, and IT literacy
• Passionate, flexible, trustworthy, and innovative

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help

Please note: Security clearance (DBS) is required for this role

Qualifications

Key Qualifications

• Management Qualification

Keywords

• Cleaning Account Manager
• Account Manager
• Facilities Manager
• Housing