Account Manager

DS Smith; Bristol; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

DS Smith is seeking an Account Manager for their UK Packaging division. This hybrid role involves managing key customer accounts in the FMCG sector, focusing on delivering exceptional service and building strong relationships. The ideal candidate will have a proven track record in account management, excellent negotiation skills, and a proactive attitude towards driving sales growth.

Benefits

Competitive salary

Car allowance

Sales bonus scheme

25 days holiday plus bank holidays

Pension scheme

Life assurance and income protection

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Qualifications

• Experience in Account Management with FMCG background preferred.
• Full driving license required.
• Ability to work independently and travel as needed.

Responsibilities

• Lead, develop, and maintain business for FMCG and industrial sectors.
• Manage account plans and devise growth strategies.
• Collaborate with Design and Innovation teams for tailored customer solutions.

Skills

Strong business acumen

Negotiation skills

Customer relationship management

Presentation skills

Job description

About the role

The DS Smith Sales team are a dynamic and vibrant mix of professionals who focus on delivering the Sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. From our energetic Business Development Team who create opportunities, to our incredible Account Managers who build & strengthen relationships with Global Brands, the Sales team are the face of our business and our biggest ambassadors!

We have a fabulous opportunity for a pro-active and driven individual to join as an Account Manager for the UK Packaging – Southern Division. This would be a perfect opportunity for an ambitious, customer focused individual to come and be part of this amazing team!

Working with a wide range of internal stakeholders and customers, you will use your skill and experience to lead, develop, win, and maintain business from the FMCG and industrial sectors, in line with our growth strategy. This is a customer facing role and therefore suit someone who strives for customer satisfaction, loyalty and delivering a customer experience that exceeds our customers’ expectations.

As a strong sales professional, you will manage the account plan, building a strategy for growth and margin improvement within existing customers whilst monitoring progress against agreed plans and devise alternative solutions as required. This role will work closely with the Design and Innovation team translating our customer needs into solution led offers to drive new sales and communicating customer forecasts to the business using our CRM system. You will also be expected to work with the wider Sales team and Site teams to ensure we are maximising opportunities within the market, whilst driving efficiencies and a culture of innovation and Sustainability.

This role is home-based but there is a strong focus on travelling to meet customers and teams at our sites – which can cover the South of England & Midlands areas.

So, if you have experience within an account management role, have the energy and proactiveness to work in in a fast-paced role and are eager for a new challenge – then we might be looking for you!

About you

• Proven success, knowledge, and experience in an Account Management role within FMCG – packaging experience desirable but will welcome experience in other areas
• A Full driving license
• A strong ability to work independently & remotely with travel as needed
• Strong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internally
• Proven success, knowledge, and experience of analysing and initiating actions based on financial insights and understanding
• Ability to build strong working relationships with colleagues, clients, and stakeholders around the business
• Ability to deliver dynamic & professional presentations

Benefits

• Competitive salary
• Car allowance
• Sales bonus scheme
• 25 days holiday plus bank holidays
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location: This is a full time, hybrid role with travel and working with clients and company locations across South of England and Midlands area.

We’re DS Smith, the company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change.

Today, we operate in more than 30different countries, supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America.

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